Zales 4800 South Hulen Street, Fort Worth, TX 76132

"Over all the customer service is usually great however, that system they use is awful. They literally cannot find a piece of my jewelry in their system. Very strange."

"The worst customer service ever!!! I needed my daughter to pick up my order for me. I contacted customer care to let them know my issue. They called the store and they people still refused to allow me to change the pickup person. I will NOT EVER Oder anything from them again."

"Stopped in after misplacing my paperwork for my diamond bond hoping I wasn’t out of luck. The ladies at the Hulen location were SO kind and helpful! Not only did they get my 10 year old rings shining like they were brand new, but they were able to print my diamond bond paperwork with zero issue! Highly recommend!"

"I will start with saying we have purchased several items from this location. I purchased a mothers ring online since they do not offer any display in store. I called the online store on a Thursday when I received it because it wasn’t what we expected. They told me no problem I could return it to any of my local locations or I cold ship it back to them. But when I went into this location the manger “Julia” informed me that they couldn’t exchange or refund any custom orders. It was store policy but I took it to the Zales outlet location in chapel Hill and Shannon had it swapped out and had it refund into my account before I left the store. Skip the Hulen location go see Shannon at Chapel Hill location!!!!"

"We bought wedding bands to add to my engagement ring and sent them off to be soldered together. The first time I got it back there was a tiny dot of solder and it looked TERRIBLE. I sent it back and when it returned the soldering still looks atrocious. The engagement ring is not sized correctly to line up with the bands so it is crooked. They created a pit in one of the band that they claim cannot be fixed. And on top of all that my center diamond was filthy. They kept telling me that is just how it is supposed to look but when I got home and looked through a loupe you could clearly see it was covered with something brown and it was full of fibers from the polish wheel. I was able to get the fibers out with tweezers but it took A LOT of scrubbing and several rounds of ultrasonic cleaning to get the diamonds clean. Incredibly disappointed with their quality of work. They should be ashamed to send out something so terrible."