Express Factory Outlet 15817 North Freeway, Fort Worth, TX 76177

"Not too long ago id say a week ago I went in looking for a specific item the item was like a dress very cute. Whenever I asked a employee I think Gwen she didn't even check just said it wasn't there because she knew inventory or smtg. I just feel like the customer serviced lacked in some way like at least go in the back and act like you looked I just expected more.Aso the prices were like retail. outlet stores are genuuarly lower because the quality Is lower usually so kinda disappointed on that aspect but I love this stores cute vibrant items so I am rating it higher because of that."

"Hey so recently I went in the store to try to find the right sized thing but went I went in everything was every where.I know it sounds like a I'm a Karen but that’s how bad the store looked when i went in yesterday may 21 and when the store is like that it makes it unbearable to shop unfortunately."

"Not happy with the store's cleanliness due to everything being scattered and fumbled over. It's hard to find the stuff you want, and prices are the same as if I’d go to a retail store."

"All I have is one word for my experience and that’s Lucy! Lucy went above and beyond to help me find a blazer that was at a different location. She put the blazer to the side and even helped me find a blouse to match. She made me feel comfortable and welcomed. If you didn’t know you would have thought we were friends. That’s how genuine and organic she was with me. Hands down this is the best Express in the metroplex! Ask for Lucy! She will help you with all of your fashion needs! I hope you read this so thanks girl! :)"

"Love Shopping this location! The store manager Lucy P. is soo awesome and helpful. If I am looking for a specific item and she doesn't have it in her inventory she will check with surrounding stores and have it sent to her store or work with me to order from that store. Her store is always neat and in order. Her sales team is attentive and alert. Way to Go Express Factory..."