A-1 Smartphone & Tablet Repair

"So nice to speak w/ humans about a phone issue. Diagnosis, parts, repair happened w/in 4 days after trying for 10 days in Austin to repair touch screen of Samsung Android phone. The service team and Amanda were kind, understanding, excellent communicators using listening and spoken vocabulary rather than an app and numerical choices for issues. Thank you-all for getting my phone back in working order again."

"Fantastic experience!! Walked in thinking I had a cracked screen on my iPhone. Jessica quickly determined it was a defective screen protector. Removed and replaced in 5 minutes at a reasonable price. Nice to know I'm covered in the event I need anything in the future."

"My charging port was lose and I could only get the phone to charge by holding the charger, so I took my phone in on Friday (10/8/23) because the technician guy on the phone told me that it would cost $30 to pull all my pictures off the phone. It is a replacement / upgraded phone which I was supposed to send back to Verizon asap so as not to get charged the full amount of the cost of the phone ($500). When I got there, the female at the front desk took my phone back and after awhile came back out and told me that it had water damage and NOW it would be $125 to FIX it just so they could pull the pictures off. That phone is less than a year old and I have not spilled anything on it, nor was it ever dropped or even scuffed up, but she said that the charging port had corrosion on it, so it wasn't going to be an "easy" fix after all. She told me that they were not going to be open on Saturday, so it would be Monday before they could get it done. I reluctantly said okay but reiterated that I needed to send the phone back to Verizon right away. Monday late afternoon, I called and asked what the status was on the phone and the guy who answered said that he would find out and give me a call back. He didn't. Tuesday afternoon, I called AGAIN and asked when she thought I'd be able to get the phone back. Now, she stated that they weren't sure how long it would take or how much it was going to cost. I told her that I needed to at least have an idea of how long it was going to take and that I don't have an endless amount of funds to pay for them to do a lot to "fix" it. It's Christmas time and times are hard for most of us. Plus, this was supposed to be an easy task. She told me she couldn't give me a time frame or an amount but that they could stop the repairs if I told her what my max price was that I could pay. Now, I was starting to get frustrated and I said that I felt like that was a little sketchy to not be able to tell me anything. I got the feeling that if I gave her a max amount, that would "miraculously" be the amount (if not a little more) that it would end up costing to repair. Then she started to get very short and rude to me and told me that she would have them put the phone back together and I could come pick it up TOMORROW.......... WITHOUT them even doing ANY repair AT ALL and then she HUNG up on me!! So unprofessional, rude, sketchy and suspect. I believe I had the right to let them know that I was on a time crunch and that I didn't have an endless cash flow for them to do who knows what kind of "repairs" on a phone that, for goodness sakes, I just need the PICTURES off of. She had my phone an entire week, did nothing to repair it, treated me extremely disrespectfully and also cost me the $500 fee for not returning the phone in time. So, make your own assessment and decision on whether you want to take the risk on experiencing this kind of nightmare yourself."

"Pricing seems to be a weakness for these guys. Not consistent from one employee to the next. One will say $225 for a repair, and a few days later someone else will tell you $275. They can be off by $50 and not bat an eye. Then they want me to settle for a third price in the middle of $250. Do you think I would really trust you with my stuff after that? I ended up taking my tablet to Longhorn Mac repair in Pflugerville. They used to be in Georgetown, and I always had good luck with them. Total pros, I felt it as soon as I walked in The repair was still $250 with them, but I did not have to put up with the Carnival act I got at A1."

"The only phone repair place that we trust. Amanda and Chris along with their team are all kind, professional and experienced. If they can save you money, they will. My phone was struggling, my lap top was in a zone.They have gotten my stuff back in excellent working order, helped me to understand the value in the password keychain among other things. It’s great to be back in business where everyone can reach me."