CTR Services Air Conditioning & Heating 601 Quail Valley Drive, Georgetown, TX 78626

"CTR Services fixed our A/C unit. They kept in constant contact through every step of the process and were able to explain what needed to be fixed. They even helped us to take steps to prevent our unit from going out again. I highly recommend CTR Services."

"I meant to do this review the day of but got distracted, I can’t remember the repairman name but he was just great! He was so thorough in his assessment of my cooling system in my home. I just moved In and had a extremely high first bill. He did all the checks, my ac was fine. He offered other suggestions that could possibly be the problem and was very friendly and professional. I will use them in the future hands down."

"They were selected from a warranty company we used - they were requested to go out and look at an AC unit that wasn't working. They said they evaluated it and told the warranty company that the compressor was bad. It was replaced. However, the AC unit did not work after this replacement. We called again - they went out again and told the warranty company that it needed to be cleaned. We were surprised to hear this because we just had it cleaned, so we asked for pictures and clarification but they wouldn't talk to us. Additionally, they would not send pictures to the warranty company to confirm this until 4 days after evaluating the unit - so our claim was denied. We tried to talk to the tech about what was the issue - we just really need the AC to be repaired and would have paid for what the warranty didn't cover. The contractor refused to call us and talk to us about the repairs and what was evaluated and found. After trying to talk to the tech the representative said that their initial evaluation was only for the outside unit even though we clearly requested for the interior unit to be evaluated. CTR said we had to call the warranty company, but the warranty company said CTR was not complying with what they were supposed to do. So we have been stuck in limbo without any information or confirmation of the issues. And we have no AC for several weeks in 100 degree heat. I would also add that their customer service was considerably lacking. There was no transparency when we asked for information regarding what was found or evaluated. They were not forthcoming with information and the techs seem to hide from clients."

"Great service. Professional and knowledgeable. Listened carefully to my questions and concerns. ID d the problem, fixed it. Cleaned drain lines and checked Freon too care maintenance issues at my request.helped me to understand what he was doing, and why as well as explaining costs. This is our HVAC company from now on. Loved the annual maintenance plan option as well as the discount on todays bill for signing up. Highly recommended"

"Turned in my work order to ORPH on Saturday and CTR called me Sunday night to let me know they would be here to service my AC Monday between 9:00 and 1:00. Technician arrived right on time. Thought problem was fixed but said they would call back to make sure unit was cooling properly. It wasn't so they came back out that afternoon and fixed it. Very pleased with their work ethic and professional. Would not hesitate to recommend them for your AC/HEATING issues."