PetSuites Pearland

"We just rescued a beautiful 3-year old Plott Hound from the Pearland Shelter about 30 days prior to booking her stay at PetSuites. Her name is Baby Girl. We already had a vacation planned for Cancun and reluctantly knew that we would need to board her for our short 3-day mini-vacation. Unfortunately due to airline carrier issues, our flight home was canceled and resceduled for two days later than originally planned. I contacted PetSuite as soon as we knew of the delays and told them we can't pick up our little girl. The Staff at the Pearland PetSuites were very understanding and made sure she was well taken care of. I think this extended stay with the PetSuites team was good for Baby Girl, and she seemed to have developed into a not so worried little girl. We will be using their services for future boarding and day-care when we have a need for it. They took very good care of her for us."

"0 stars if I could!! For the TLDR folks, we boarded our dog at PetSuites’ Pearland location. While there our big dog, Tottie, was left unattended while fireworks were shot off in the nearby neighborhood. During this period of time Tottie damaged/pulled (9) teeth while chewing on the fence. PetSuites is unwilling to take full responsibility for this and has left us to pay the ~$4,000 surgery bill for a non-optional operation. They have taken great efforts to deflect and say they have no responsibility in this issue. Which is interesting considering they were being paid to take care of our pets. This is not a place you should board your pets if you are concerned for their safety and your experience as a customer. **Full Story Below** Over Thanksgiving our family was travelling, and we boarded our dogs with PetSuites in Pearland. We got a call the evening of Saturday 11/25 that our dog Tottie had ripped out multiple teeth while outside in the potty area. We were shocked and scared for our dog. Immediately, we retrieved our dogs and talked to the facility manager, Maritza, about what happened. She informed us that Tottie had been placed in the dog run after his dinner, so he could relieve himself. While he was out there, someone at a neighboring residence started setting off fireworks. Tottie must have become scared and removed his teeth by chewing on the metal fence around the dog run. They did not have anyone outside to observe the dogs and make sure they were safe in the dog runs, even though they knew fireworks were being set off nearby. They gave us a small ziplock bag with a full canine tooth and a broken molar (see in photos). The manager explained that PetSuites may pay for the veterinary bills that this incident will incur. We got Tottie in to see a veterinarian the next morning. After an examination the vet informed us that the damage caused to Tottie’s teeth and gums was above and beyond what a general veterinarian would be able to take care of. She confirmed that his top right canine was completely removed, root and all. There was at least one tooth that broke off and the root was retained in the gums and several other teeth were damaged. The general vet referred us to a veterinary dental specialist and warned us that the price for the care Tottie needs would cost several thousand dollars. She also said this dental work needs to be done urgently, because the broken teeth could abscess or become infected. With that warning, we made contact again with the manager at PetSuites’ Pearland. She put us in contact with her boss the location’s general manager. After some discussion about the situation with the regional manager, Juan, we were told that an inquiry for cost reimbursement would be sent to corporate. We took Tottie to the veterinary dental specialist at the first available appointment, and the dental specialist informed us that Tottie had 9 damaged teeth. The quoted price range we were given for the dental work that Tottie would need because of PetSuites’ negligence was $3,800 – $4,200. The dental specialist said this care is not optional, Tottie will not be able to continue to live with these broken teeth and retained roots. We communicated that quote back to PetSuites along with the assessment and write-up from the veterinary dental specialist. PetSuites then proceeded to drag their feet on a decision about whether or not they would pay for the damage that their negligence caused. Finally, they offered a $500 payment toward Tottie’s care, which wouldn’t cover nearly enough of the dental care that Tottie will need due to this incident. This $500 payment covers roughly 1/8 of the estimate we were given to correct the damage done under their watch. But it does show that they recognize their culpability in this event. After a call with their corporate representative, their stance was reinforced despite their acknowledgement and understanding of the events. It is worth mentioning that we are not seeking payment for anything outside of the surgery bill."

"My Bruno had a great time! He’s been resting with a smile since he got home. He made some friends. And he had a great bath too."

"Our 5yo Cane Corso - Royal & 9 month old South African Boerboel - Shaka go here when we are in need of boarding & grooming. They love it here! They’re happy when they go in and happy when they leave out! I highly recommend PetSuites Pearland."