Kroger 8323 Broadway Street, Pearland, TX 77581

"The store is unbearably cold! It feels like you are in a meat locker. I have to make sure to wear warm clothing so I don't freeze to death, even the employees are bundled up. I should not be relieved to leave so I can go outside to warm up when it is 50 degrees outside. All the shopping carts are broke to some degree and rusted. It causes congestion right when you walk in because everyone is trying to find a basket that works. Then there is a stack of food or display every 3 ft down the aisles. You have to bob and weave or completely stop to let people pass. The display is not even needed, the shelf is fully stocked. The displays are usually full also because no one uses them. Most of the time, they are blocking the items I actually need. I feel like this is a huge safety/ fire hazard. It's definitely a miserable experience every time I have to go!"

"I believe the clerk used our card to put in an order on SHEIN dot com as we received an alert right after leaving the store. The clerk then proceeded to throw the credit card that we forgot at the register on the floor in Customer Service. When the manager went looking for it, he couldn't find it, and the clerk stated it's there on the floor. The manager then returned the credit card. This has been reported to corporate, the store manager Natalie, and the head Store Manager Mark. Since Mark did not sound like he cared we will take the thousand we spent there monthly to another business putting our money where our mouth is. Thank you to the good workers (as there are some, and we shopped there for about a year) but the service has decreased to a very low and desperate level."

"Clean store and good selection but every single time I come here there is only ever one cashier available. I am here on a Saturday evening with a long line of people waiting to cash. After asking for extra help I was told, as always, that there isn’t anyone else available. This is the only thing I wish they could improve on."

"I really liked customer service! There was a very sweet person who gave bananas to my children as a snack while we shop. Then, when I was at the checkout, I needed help putting the stuff in my car, so an employee named Daniel came out of the store just to help me put the stuff in the car! Awesome customer service! 101% recommended."