Walter E. Smithe Furniture & Design 15355 LaGrange Road, Orland Park, IL 60462
About the Business
Walter E. Smithe Furniture & Design is a premier furniture store located at 15355 LaGrange Road in Orland Park, Illinois. With a wide selection of high-quality furniture and home goods, this store is a one-stop shop for all your interior design needs. Whether you are looking to furnish your living room, bedroom, dining room, or home office, Walter E. Smithe has everything you need to create the perfect space. Their expert design team is also available to help you choose the right pieces to fit your style and budget. Visit Walter E. Smithe Furniture & Design today to elevate your home decor to the next level.
Photos
Location & Phone number
15355 LaGrange Rd, Orland Park, IL 60462, United States
Hours open
Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 7:00 PM
Sunday:
9:00 AM - 7:00 PM
Reviews
"A Walter E Smithe Disaster: A Story of Hope, Delays, and Utter Disappointment It was the Fourth of July. Fireworks filled the sky, but my wife and I had our own little spark of excitement – a baby on the way, due in early September. We wanted to ensure that our nursery was perfect and ready, so we decided to place an order with Walter E Smithe. A beautiful bedroom set and, crucially, a glider. Despite a minor setback in the delivery date, by August, we were 3/4 of the way there. The glider, we were promised, would follow by the end of the month. But oh, how the plot thickened! That supposedly "in-stock" glider from July? Suddenly out of stock. The new delivery date? Mid-September. Our sales rep tried to “help”, suggesting alternatives that were a jaw-dropping FOUR TIMES more expensive. Eventually, we settled on a supposedly "in-stock" replacement with the assurance of a September delivery. But, as our anticipation grew, so did the list of disappointments. Once again, our delivery was rescheduled, and then rescheduled again. October became the new deadline. October! Past our baby's due date. Throughout this ordeal, the cherry on top was the sheer disregard and apathy shown by the Walter E Smithe team. Unanswered emails. Evasive responses. A glaring absence of customer service. But this isn’t just our story. Just ask Catherine L, who shared her own disastrous experience just a month prior. It's not an exception; it's a trend of negligent business practices by Walter E Smithe. To anyone considering where to invest their hard-earned money for furniture, I leave you with this: Do you desire prompt delivery, peace of mind, and respect for your needs? Look elsewhere. But if you're in the market for sky-high prices, woeful service, and the added stress of starting from scratch with another company, by all means, Walter E Smithe is the way to go. Choose wisely. UPDATE: After this review they told us on Thursday they would deliver us a loaner glider this weekend. The weekend is almost over and we don’t have a glider. Walter E Smithe is a complete joke. Also, ‘Walter E Smithe Owner’…this is very obviously the Orland Park store as that’s the GBP which the review was written on."
"Do not buy furniture from Walter E. Smithe. They have horrible quality furniture and their service is terrible. I bought a bedroom set months ago that came with a broken dresser and night stand along with a mirror without hardware. I had to wait weeks for the mirror hardware because they are apparently hard to get. I also had to wait for someone to come out and try to see if the dresser and night stand could be repaired. After weeks of frustration with customer service and getting the run around they finally said I could get a replacement. I didn’t want a replacement I wanted my money back and the furniture gone. They refused and so I had to pick out a different bedroom set. After many more weeks my furniture finally came on 7/13. IT WAS BROKEN!!!! The dresser drawer doesn’t work properly and one night stand drawers don’t work proper!!! I tried to refuse delivery but they would not let me. The delivery driver also put a HOLE in my wall!! I have yet to hear from them about getting this resolved! They are liars and try to pretend like they are doing me a favor by making me keep it so I had furniture. I DON’T want the terrible furniture! I would rather have my mattress on the ground and put my clothes in suitcases until I found furniture from somewhere else. They are a terrible company and DO NOT buy anything from them!!"
"We ordered a bedroom set from Walter E. Smithe January 2021. The dresser, chest and mirror look great; however, the bed headboard and footboard look horrible. The stain on both the headboard and footboard are blotchy because these pieces were not sanded properly. Both pieces have been delivered to us three times with terrible staining. These furniture pieces should never have left the manufacturer looking the way they do. Customer Service told me they looked at the pieces before delivering this third time last week - one year later - and said the pieces look great. Not the case AT ALL. We've sent pictures to customer service too so they can see what we keep receiving. The stain is still splotchey because, again, the pieces were not sanded properly. After speaking with a third rep who said she's not even familiar with what is going on, they offered us a 50% discount on the bed because we cannot return. We're not paying $1,000 for poor craftsmanship. We purchased a bedroom set, not piece by piece, and even so we would not pay for shotty furniture. The rep said she will further speak with the manufacturer about fixing the pieces and call us back later this week. We're so disappointed. I've attached our pics. This is how Walter E. Smithe does business?"
"After having been to like five of the most popular furniture stores out this way (Orland), we happened upon Walter E. Smithe. We were greeted at the door by Patricia Paloumpis. We had pictures and ideas of how best to furnish our Living room around our newly renovated kitchen. Patricia took those ideas and colors and spun a design that immediately had us hooked. Our furniture arrived and was assembled by professionals. Such care was taken into the delivery and installation, to say the very least... we couldn't be happier! My wife and I came back much later to buy miscellaneous decor. Patricia was there and remembered exactly what we had going on and sent us home with could only be described as the perfect layout to finish our first floor off. Absolutely everything about our experience was perfect and will always know, that if you need quality and expertise, you go to Walter E. Smithe and ask for Patricia!"
"Sue Is Outstanding We Talked & Laughed The Entire Time! I Showed Her Pictures Of My New Home & She Knew Where To Directed My Attention Straight To Some Beautiful Dining Sets. Sue Wrote Down Everything I Looked At In Detail With Pricing. I Suggest Whomever Shops There To Ask For Her. She Was Absolutely AWESOME!!!"
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