Financial Corporation of America

"Debt collection agency. I’ve been going back-and-forth with them for months now. They refused to provide me any information as to what I owe they just keep saying that I can contact the hospital but I don’t have time to be dealing with this as the bill is for my baby, and I am a sole provider for my household. They are the ones asking for my money they are the ones that need to provide me with this information, my best advice If you’re dealing with these people just get a lawyer, they are scam artists but not very good ones apparently."

"Scam company with horrible customer service and an online payment system that doesn’t even work. Negative stars deserved, it’s that simple."

"*If negative stars was option, I would have chosen that. My bill, that I have never seen from the hospital, was sent to Financial Corporation of America. I gave them a call and while trying to explain the reasoning behind my call, I get cut off by the agent. She was rude and not willing to listen. I ask how to pay and she states I could pay over the phone. I say I will pay online and then I get hung up on. After this awkward call, I began to wonder if this is all a scam attempt to get my money. I will definitely do my own research calling the hospital billing department to see if they forwarded my bill to a shady collections agency."

"I took my daughter to have a test completed at the lab at the local hospital. We don't have insurance so I was required to pay for the test upfront. I paid the expense and received a receipt, and the test was completed. A month later I received a bill stating that we owed for the test. The test description was incorrect and listed as charges for something my daughter did not have completed. I called Financial Corporation of America and explained the bill was incorrect and that my daughter never had any procedures for what was listed on the bill. Also, I explained the test she did have completed was paid for in advance because we did not have insurance. The representative said they do not have access to records to show what the charges are for and I should email my dispute. I then emailed my dispute on May 3, 2019. I never heard from them so I called on May 9th. After many calls and emails, and faxed disputes they finally came to the conclusion they made a mistake. I called them about 7 times, emailed, twice and faxed twice. No one was listening to what I was saying so I had to keep following up. This is one of the most unorganized and worst customer service company's I have ever seen. Everyone I spoke to with the exception of one individual was polite, however, it seemed they had no clue what was going on. Overall I blame Hunt Regional Healthcare because they are the ones who initially made the mistake and then did not provide the company handling the collection with any information. The created two accounts for my daughter and posted the money to the wrong account. Overall this was a frustrating and annoying experience and I hope they read this. Lack of communication between Hunt Regional Healthcare and Financial Corp of America is terrible."