LawPay
3700 North Capital of Texas Highway, Austin, TX 78746
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Location & Phone number
3700 N Capital of Texas Hwy #300, Austin, TX 78746, United States
About the Business
LawPay, located at 3700 North Capital of Texas Highway in Austin, Texas, is a trusted online payment technology institution specifically designed for law firms. For over a decade, LawPay has been helping law firms receive payments easier, more securely, and 39% faster. They ensure that your firm accepts payments in compliance with ABA and IOLTA guidelines. LawPay is recommended by all 50 state bars, 60 local and specialty bars, and the ABA as a vetted payment solution for the legal industry. Thousands of law firms benefit from LawPay's expertise in legal payments and their integration with major practice management solutions. They offer various options to help build your practice, including upcoming CLE courses. LawPay's online payment technology is easy to use and guarantees no debits from your IOLTA account at any time. As a registered agent of Synovus Bank, Fifth Third Bank, and Wells Fargo Bank, LawPay is a reliable choice for legal payment processing. Trust LawPay to handle your law firm's payments with expertise and security.
Reviews
"I wouldn’t wish this company on my worst enemy . They do nothing to go to bat for their customers. Looking for a new merchant processor ASAP."
"LawPay has zero customer service and the direct line is often inoperable for LawPay as an endless Medical Alert ad runs on it. No one at the parent company Affinipay will transfer a LawPay customer to anyone anywhere for help. I cannot get any report itemizing the credit card processing fees and costs, or even a total of the fees and costs withheld for each credit card payment transaction. It is now March 2024 and the last report I received was for July 2023. Also, Affinipay and Lawpay were double billing my law firm for the monthly user fee. LawPay used to be a high quality company with good customer service but that has not been true for quite awhile and the customer service is the worst I have ever experienced."
"Very impressed with the customer service representatives I dealt with over e-mail and over the phone today. I immediately got a person when I called (no robot asking me to chose various numbers to be connected to an actual human) and then Michelle was very attentive and knowledgable about my issue. Thank you!"
"They have jeapordized my license by taking money out of my trust account and sending it who knows where and I have received the bare minimum information and it has been weeks with money missing from my trust account. This is devastating. I am going to consider finding another payment processor. Although I have enjoyed their services this experience puts them in a very bad light and I do not recommend them should there be an issue, especially since trust accounts are so sensitive and central to our licenses."
"Have repeatedly had good customer service from this company over the years."
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