Texas DPS Credit Union

"I’ve banked with multiple credit unions since 2012. Due to me working at the city, county, federal, and now state level, I normally open an account with the promoted banks just to build a relationship with them. This by far has been the worst experience. December 8, it took nearly 3 hours + to open a checking and savings account (that’s another story). December 10, I applied for a personal loan. It is December 14, I still have no loan. I keep getting the same reply, “it’s been pushed up, you should receive a call in a hour.” 3 to 4 days later still no call; I have to call for updates. I’ve applied for loans before with previous credit unions and have never experienced this treatment. Even when I was young with little to no credit. I get that I’m new to the department, and a new member, but you would think by looking at my credit history my new job position/ title I would have been approved for a loan much sooner. I’m beyond annoyed at this point because I needed to go out of town for an emergency and I’m still dealing with this issue that should have been handled days ago. If a person applies for a loan, they need the funds ASAP not several days/ a week later."

"I have been a member of Texas DPS Credit Union for at least 15 years. Every employee is very personable, knowledgeable and extremely helpful. I have had two cars financed by TXDPS Credit Union — and no one could beat their low finance charge. I love coming to visit when I have to do business with my account. Thank you also for the Client Appreciation Day!"

"DPS Crédit Union is the best credit union in town. We have been members for years and their customer service is the best in town."

"We have been with DPS Credit Union since 1985, and they have always had a great experience with car loans and personal loans. I highly recommend DPS Credit Union for your banking needs."

"I have been a customer for 20 years. Have had numerous loans and have not had any significant issues up until recently. I use to deal with Dennis who was always professional and knowledgeable about his job. I recently purchased a used Harley-Davidson from Kansas through the loan department and it has been a train wreck every step of the way with the credit union. No one seems to know the exact forms they need. The final step was when they pulled the $1275(ttl) out of the wrong account. Im still working on title transfer as we speak because they still cant figure out what forms I need for DMV. They have officially lost me as a customer until they can manage the loan department and employee qualifide people. Extremely disappointed. I see on other post they have a generic response. If all they can do is autobout a response. Well the speaks volumes to there customer service. Update. Were still having problems with paperwork as of 9/27/23. First payment comes out next week. Thats how long its been."