TruWest Credit Union - Legend Oaks

"I guess being a longtime member of this Credit Union (1995) means absolutely nothing to them. This location recently had to close due to a broken water pipe in the building. In the meantime we could always visit the other location 22 miles away! No thanks!! When I complained about the lack of locations in the 10th largest city in the USA on their Facebook page my comment was deleted. This was on the posting about the new multimillion dollar financial center that just opened in Arizona. We were told that we could make deposits and withdrawals from UFCU because the TruWest ATM is still not working. When we used the UFCU ATM we were charged a $3 fee. We called customer service and were told that they don't charge fees at UFCU in Arizona but that we are out of luck in Texas. How about just giving me back the $6 for making 2 withdrawals instead of giving excuses? Pitiful customer service and their local phone number isn't working!! What happened Tru West??"

"Five stars for customer service! Went in to deposit some money today and Wendy was very nice and helpful :)"

"I’ve been a member for over 5 years, but I can’t take it anymore. This credit union uses archaic systems that makes everything a difficult chore for members. Choose this bank if you want the most inconvenient experience available on the market. For example, my check took over a week to clear, and truwest, (in violation of their member agreement) didn’t inform me that it would take so long. I had none of the “red flags” they list that might cause delay. Every single time you call customer support you get a foreign person telling you they can’t help and to call the main support line (they can’t transfer you, they can just give you the number). But then, that person gives you the same exact number you just called, so you just go in circles! Chat agents have been unhelpful and rude. If you want a credit union, there are others that have prioritized member convenience and attempted to modernize—I would urge you to choose those. I certainly will be going forward."

"Went to deposit $538 today and when the teller counted it back it was only $513. Definitely suspicious and will be making sure I count every penny in front of these people from here on out."

"The folks at the branch have been extremely helpful to me. For customer service they get 5 stars! There is room for improvement with the credit union. 1. The ability to make a TruWest VISA payment from an outside bank account needs significant improvement. It should not take "days" for a payment to post. TruWest needs to look at other credit card companies and see how they are able to post payments by close of business day (Discover, Citi, Bank of America, etc). My last payment was scheduled on June 27 and did not post until July 2. For credit card payment online from outside banks, TruWest scores 1 star. 2. The ability to wire money from online banking or remotely needs to be improved. There are only branches in TX and AZ, and only in certain cities. If you are not in a city that has a TruWest, wiring money is impossible. For this TruWest scores 1 star. The ability to pay a VISA from another bank within a day is extremely important to me and has thus significantly lowered the score that I am giving."