PetSmart

"I recently had to return an item purchased with a combination of cash and Treats points. While the cash refund process was smooth, I was disappointed to learn that the Treats points were forfeited. It would be great if PetSmart could consider a policy where rewards points are returned to the customer's account upon return transactions. Overall, customer service was good, but I hope they can look into improving their rewards program policies."

"I wish I got the names of the lady that helped me in the fish department and the cashier bc after having a bad experience at Petco they were very personable and made me feel like I wasn’t bothering them by coming in an hour and a half before closing. Thank you very much!"

"Customer Service is always exceptional. To my own surprise, I've turned into an overly protective Dog Dad and some folks in my personal life make fun of it - lol. I truly am concerned, and the Groomer at Pet Smart in Pasadena really makes the uneasiness go away. If she is not there, I feel comfortable with the entire staff as they've proved that they all really care about the pets coming in as if they are their own. The level of detail and safety really shows, and I would recommend Pet Smart's service to anyone."

"Take my puppy here all the time. The employees at the day camp are always super nice to him and he is very excited to go. They give me the full confidence of leaving him there in their care. Wouldn’t choose any other spot then to drop him with them. It is definitely worth what you pay!"

"They completely shaved my maltipoo down saying she was too matted but I don’t think that she was. I believe they were too lazy to brush her. They even charged an extra $20 dematting fee. She just got groomed a month ago at a different location so how was she matted to the point you had to shave her all the way to her skin! She doesn’t even look like the same dog anymore. I’m posting what she looked like before and after. Also, my family and I all agreed that she didn’t even smell fresh after the grooming service. She didn’t smell like any shampoo at all so we don’t think that they even gave her a bath! She smelled the same as she did before we took her. On top of all this, the grooming took about 4 hours 45 minutes and they didn’t give a phone call that she was ready. They just sent a text. I’m definitely finding a new groomer for her. Do not take your dog here."