Walgreens Pharmacy

"Each time I called a pharmacist hung up on me while I was speaking and it wasn’t a call drop. The pharmacists I’ve spoken to were not helpful and they were not nice. I understand there’s little they can do in regards to medication especially when there’s shortages but they were rude for no reason. This people working here are mean:/"

"At this pharmacy, customers are nothing but a number and mathematical equation. No real personal interactions. One has to wait until completely out of a prescription to refill. They have no sense of my time and situation. Long lines every time inside and drive through."

"The pharmacy staff needs to be trained better. My son has Covid and was at the ER overnight for low oxygen. It had been a rough night I had to fax the prescription so I chose this 24 hour pharmacy. They wanted to charge me $100 for 3 medications I know for a fact my insurance would cover. Being desperate I wanted them for my son asap, they wouldn't even have the order ready until another pharmacy that I know would never charge these outrages prices would open. So I called to cancel and I was told just don't pick them and have the other Pharamcy call it in for the transfer. Sooo the other pharmacy had attempted to get them to answer and they had not. So I call Walgreens attempting to get them to contact my other Pharmacy and they said no. Kroger pharmacy had to call them mind you this mess has gone on for hours. I call both back and forth it took me about 5 minutes to even get ahold of a pharmacist here at Walgreens. So I just asked if they can please call Kroger so the transfer to go through. She flat out said no. Yes I got very aggravated and started telling her if she'd like I would come up there myself who is now possibly Covid positive and deal with this situation myself to get the calls pushed since they are claiming they are doing their job. I was told "everyone is getting Covid not just you" This is a child's medications we are talking about. I'm not sure what the big deal was to call Kroger Pharmacy to get the transfer done. She even hung up on me. I'm not even sure who this was because I was bounced around. So when I do show up THEN they ask for Krogers phone number and the transfer I asked for hours prior finally was being processed. SURE enough my insurance covered the medications. I try to be patient of healthcare employees because they are stretched thin with this pandemic but then please don't work in health care if your are not compassionate."

"Online orders are always delayed and they don’t substitute properly because the leaders at that store fail to train their employees. They are lazy to look for the items I went up there because they cancel some of my items and they told me they where out stock and there was items fully stock. Advice me that once online order is completed they are unable to fix it. When you go to pick up there no one ever there and then you go to the cashier and there like you have to go to photos to pick online no duh but to who we speak too. Customer service cleanliness and overall attitude sucks at this location"

"I hate this Walgreens! I'm not big on giving 1 star reviews but this place IS THE WORST when it comes to customer service. All I wanted was to call in a refill and add my insurance to my account. I sat on hold with the pharmacy for 20 minutes and nobody answered the phone. 20 minutes! not even an answer just to say I'm sorry we're serving other people can I get your information and call you back oh, nothing. so I called the store to see if they could get somebody to answer the phone. Like I said even to just get my information and call me back would have been better than just leaving me on hold for 20 minutes.when the store answered after about five minutes of holding she said she was going to see if she could get someone in the pharmacy to answer my call. When she gets back on the phone she tells me "okay I'm going to transfer you" and I say thank you then and transferred back to the pharmacy. The pharmacy lets the phone continue to ring and then I am put back on hold. that is ridiculous. I have had so many problems with this one pharmacy and the only reason I continue to use it is because it is the only 24-hour one nearby. But after this, it's not even worth it. What's the point of being 24 hours if you are not available for your customers?! They are slow to fill prescriptions, they don't answer their phone and I have even been told to leave the drive-thru so they could attend to other customers because they couldn't get my prescriptions ready in 10 minutes after I had already given them two hours. They had "other customers behind" me and wanted me to move to the back of the line. WORST PHARMACY EVER!!"