PetSmart 860 Northeast Mall Boulevard, Hurst, TX 76053

"Long time aquarium owner and lover of fish. Nothing more frustrating that going to a pet store with staff that do not know what they're doing. I worked with Nick & Hunter today & I can honestly say that I’ve never been more pleased. They knew their way around fish & aquarium accessories as well as any I've ever met. Gonna be shopping here more often in the future. What a sheer pleasure it was to work with these guys today."

"Never had a bad experience here, I been taking my dog to this daycare for over a year now."

"I love going in here a seeing a bunch of the beautiful animals you have visiting going to their new homes it warms my heart. I love the selection of toys and food you provide for our fur baby Luciano she really loves the toys that Mr. DALE bought her last night. Staff is amazing and so helpful. May the Lord bless you all and I love you all."

"I’ve been taking my Great Pyrenees here for most of her life to be groomed. Today my dog had a 12:30 appointment. When I arrived her groomer wasn’t there yet. I waited around and noted her groomer didn’t start on her until about 12:50. When I picked her up at 3:00pm I was told I could no longer use an express appointment for her despite her severe arthritis. When I asked why they said she takes too long because an express is supposed to take 1 hour. So they’re essentially saying only small dogs can do an express. She has always taken 3.5-4 hours from her grooming. This time it only took 2 hours. I was impressed. She does look WONDERFUL as well. I got home and realized they charged me for an extra 1 hour of brushing (after the already provided 30 minutes) and a special handling fee. Mind you I have a MASSIVE dog. If they brushed her for 1.5 hours that means they bathed her (120lbs worth), got her 100% dry (very long hair), shaved her paws, clipped her nails and cleaned her ears all within 30 minutes. That’s just impossible. I asked the manager (Bailey) to give me detailed with validity and she couldn’t. I reiterated I’d be calling corporate and will be for her job if she’s lying to me. She still wouldn’t give me accurate details that made sense. I’ve reported this to corporate. I’m perfectly fine paying an extra amount if she truly needed 90 minutes of brushing but I know there’s no possible way it took them that long. Considering she was completely done at 3pm after not starting until 12:50. Also, my dog has arthritis in her knees. She can hardly walk right now because of how much pain she’s in. They did not listen to my request of allowing her to sit when possible. This is the most sore I’ve ever seen her be after a grooming appointment."

"We go in to PetSmart, looking for a kitten. We get to the back where the cats are and there are two ppl in the kennel area, we ask if we can come in to look at the cats and we're told "NO"... No explanation just no. So, I go and find a manager, his name is Nickolas, who tells me that due to a recent theft attempt we (me my wife and 13 year old daughter.) Cannot go in a d see the cats. I ask him do I look like I'm going to try to steal a cat? He says no and also explains to me that the two in the kennel at the time are volunteers so we cannot go inside and see the cats a pet them or do any of the normal things that you would do before you buy an animal. So we were walking off going to another place to look for cats when one of the volunteers ask him what is their problem? Her name is Crystal, and not only are these two workers rude, and very unprofessional, they're not conducive with getting pets adopted or sold. When we were walking away Crystal asked Nickolas and my daughter heard her say "what's their problem?) My problem crystal is that there are hundreds of thousands of pets that need homes and for you to have a disrespectful, unprofessional attitude towards people that are only looking for a pet That's not getting any of the thousands of pets into good homes. You're actually doing the opposite with your attitude. She also apparently works for a place called Buddy's place cat rescue who I intend to call and inform them of her unprofessional behavior. We left with nothing and will be going to Petco or one of these other places to look at some animals PetSmart will never get my business again. My recommendation is that Nicholas receive current and updated manager and effective communication training. For Crystal I would suggest you find a new line of work since it's take someone with a heart to facilitate adoption of pets."