Hyatt Place Fort Worth/Hurst

"We checked in late on Saturday night. House keeping knocked at our door at 8:00 am Sunday morning to check if we are checking out so they can clean. Couldn’t sleep after that and didn’t get enough rest. When front desk was Informed, we were told that it’s normal and Kiki the front desk receptionist was very rude and treated us very unprofessionally. Very unpleasant experience."

"Our room stunk, the sink was clogged, bathroom was not clean. The elevators are broken and jolt like crazy- also front desk doesn't answer the phone when you call. Hot water runs out and my allergies were on overdrive in this room- probably because the curtains and carpet were filthy. Not worth the money. Breakfast and the decor were the highlights of this stay. The rooms need to match what it looks like when you walk in the lobby. Right now it's a bait and switch."

"Rooms were clean and comfy. Our TV had a weird flicker to the screen, but it didn't inhibit viewing too much. The complimentary breakfast was good and I liked that there was a little bit of everything, so you could really customize your meal to your liking. The spot is quiet and close to some good restaurants as well as shopping."

"I have stayed here multiple times over the years, but I won’t stay again. Room wasn’t super clean when I checked in, but I wasn’t in my room much and could deal with it. Then the ceiling leaked when it rained; I was moved to another room the following day (they were too full to move me the night of the leak, which was unfortunate but understandable). The sheets in the new room were not clean. I had to ask 3 times (over 12 hours) to get clean sheets. There was a problem with my bill, but nobody was manning the desk when I checked out early in the morning. I had to use the online checkout, and now the manager won’t return my email or call to resolve the problem. I have never really considered customer service important for a basic hotel like this, but it matters when the facility is in disrepair and you need assistance."

"This is not your expected Hyatt experience. We were there for 3 nights. The hotel is outdated and a little on the shabby side. The breakfast was okay but not hot (just room temp), there's no coffee in the lobby except at breakfast. I overheard a staff member saying that they aren't getting some supplies because they haven't paid their bills! Not a good sign. The staff is GREAT! So sweet and very professional. They go above and beyond. There's a lot of wear and tear on walls, doors, counters, etc. I got slammed by the elevator door because it just closed so FAST. It bruised my arm and sent coffee and creamer flying. Another guest in the elevator even commented on the elevator malfunction!!! The housekeeping staff is great. Everything was very clean and spotless. I would not recommend staying here if you are expecting modern and well-maintained. You can get a better stay in the same area."