Marshall Reddick Real Estate

"Update: New fridge was delivered and installed and property management reached out with what seems to be sincere apologies and to provide a credit on my account to reimburse for the food that went bad and to get more details regarding the painting, cleaning, and carpet concerns. I appreciate this being resolved and look forward to more pleasant experiences in this unit! Moved into a unit on Melanzane Ave with worn out carpet. Paint job was lazy, there is paint over door knobs and small drops of paint on the floor. Cobwebs throughout. Both are things I can look over. Main complaint, moved into a unit with NO working refrigerator. It has been 6 days since move in and still no fridge. They stated it was properly working prior to move in and documented but the contractor they sent out stated the compressor is not turning on. So I don’t know who checked off the boxes for working fridge but if it was left in the hands of the same folks that painted all over the knobs then I’m not surprised. I have to wait apparently until they go over options and decide when a fridge can be delivered and installed. Doesn’t seem like I’m being made a priority. No one has followed up with me in 3 days. I should not be the one reaching out about this, I should be kept in the loop and updated. Appliances were included with this unit. All my food went bad trying to keep it cold in the garage. I went grocery shopping before moving in and total waste. This is the worse move in experience I ever had to deal with."

"Do not invest with Marshall Reddick. They are selling money losing investment rental properties in the San Antonio area. Since acquiring a duplex about a year ago the value has gone done and rental rates continue to decline. The investment is now cash flow negative and the IRR is negative. It will be many years before I am lucky to break even. Their management arm is even worse if that is possible. They are purely focused maximizing their own profit and taking as pushing all the risk to the owner. I have acquired real estate investment properties with other companies before but I will never do business with Marshall Reddick again."

"I have lived at a rental property from Marshall Reddick for a little over a year now. It's a newer property, so the maintenance "issues" are close to non existent. Anyway, I had an issue with my garage door coming off track in about June. The incident happened after hours so an after hours company was sent out the assess the damage. we ended up coming out of pocket for the damage to be repaired so that our garage wouldn't be left unsecured overnight. I had called the property religiously and didn't get to an answer, ended up giving up in about September. So I called again one day, out of the blue for grins, just to see what response, if any, I was going to get. I ended up getting transferred to Lauren, explained the situation to her, and she went right to work to see about getting us. resolution for some sort of "half-way" point with the property owner. it took Lauren just a few weeks, not a few MONTHS, to get the issue resolved. I do believe she is a keeper. I highly appreciate her and I am very grateful for the time she took to look into the matter. Thank you, J"

"I own a rental property in San Antonio under the management of Marshal Reddick. Recently, I encountered a bathroom leakage issue, and there were concerns about potential mold due to water seepage. Melisa Day and her team ensured the comprehensive completion of all necessary work. Additionally, Melisa Day collaborated with my insurance company, successfully claiming a substantial portion of the costs. Without Melisa's assistance, I am uncertain if I would have navigated the process of coordinating with contractors and the insurance company to complete the required work and secure reimbursement. In conclusion, Melisa has proven to be an exceptional professional to collaborate with, and I intend to continue working with her."

"Absolutely delighted with my experience with Marshall Reddick Property Management! From the moment I reached out to them, their team was incredibly responsive, professional, and attentive to my property management needs. They took the stress out of renting out my property and ensured a seamless process from start to finish. Their expertise and commitment to delivering top-notch service truly stand out. I'm thrilled to give them a five-star review and will continue to entrust them with my property management needs in the future. Highly recommend! ⭐⭐⭐⭐⭐"