Andrea Walton - State Farm Insurance Agent

"Jen Rollins was such a great help. She helped me know what my finance company mandated for coverage I needed for my car."

"Myself being a person that doesn't like changing I had to after years of being with another insurance provider.But the staff at Andrea Walton State Farm was so nice and friendly and helpful thank you Cayla you was so helpful and nice thank you for your professional guidance."

"Andrea Walton and her staff demonstrate outstanding and friendly customer service! They are always looking for ways to save customers money while providing outstanding insurance protection. Honesty and integrity is what you get from Andrea Walton with every interaction! We are pleased and proud to say that she has been our State Farm agent for many many years!"

"Andrea Walton is much more than just a State Farm agent, she is a very good person at heart. I have been with Andrea Walton State Farm for more than 10 years with both Home and Auto and she and her staff have done an amazing job with response times, information and representation with the claims I have had. The piece of mind I have in this agent to represent me and my family is something impossible to calculate monetarily. I have referred her many times and I don't know a single person whom ever was disappointed in the amount of work and effort she delivers. I could not recommend anyone more highly."

"Andrea is just really unprofessional and rude! Better off finding a better agent than her. She said to my face that she couldn't care less about my insurance needs and that I was just wasting her time. How disrespectful can someone be in a customer service role? It's clear that she lacks any sense of empathy and doesn't value her clients. Not only was Andrea unhelpful, but she also seemed completely clueless about the insurance policies she was supposed to be knowledgeable about. It felt like she was just trying to get rid of me as quickly as possible without actually addressing my concerns. I tried to ask her some questions about my coverage, and she gave me vague and evasive answers, making me doubt if she even knew what she was talking about. It's frightening to think that she might be responsible for handling people's insurance, considering her lack of competence. Furthermore, her communication skills were appalling. She was dismissive and short-tempered throughout the whole interaction. It's as if she didn't want to be bothered by her own job responsibilities and had no interest in providing quality service to her customers. Honestly, dealing with Andrea was such a frustrating experience that it made me regret ever getting insurance from State Farm in the first place. I thought I was supposed to be in good hands, but with an agent like Andrea Walton, it's clear that the company's reputation means nothing. Save yourself the headache and find a different State Farm agent who actually cares about their clients and is willing to provide competent and respectful customer service. Andrea Walton is definitely not the person you want to trust with your insurance needs."