H-E-B Pharmacy

"I was going to attempt to use this pharmacy until the pharmacist who I spoke to was INCREDIBLY RUDE AND NOT PATIENT. I’m trying to understand a medication and she’s obviously annoyed and huffing and puffing on the phone. Avoid this pharmacy if you have questions cause they surely wont be any help . Callie needs training."

"My local HEB was out of my prescription so I came here. When I got here they told me they were really busy but that they could have it ready by tonight. I was told it would be an hour and a half wait. I was fine with it since I understand how busy it gets and I did come by last minute. When I came back to pick up my prescription it was ready as they had said and Luis was so helpful. I was unsure on the instructions and he cleared my confusion. In the end, he emphasized why the process was so important for me to follow. I felt well taken care of and enjoyed my experience here."

"I've been using HEB pharmacy for years. Recently I moved and came to this pharmacy to get my testosterone. They won't give me the syringes to take my meds. Why would I have this medication without syringes? So now I have to wait until Monday for them to call. The Champion Forest store was much better at customer service."

"Morning cashiers are very nice…especially the lady who retired from Klein ISD. However, there are cashiers who will NOT check customers out in a crowded store if you’re 1 item over the limit of 15 in a 15 only check out. I find this extremely rude to even ask a customer to count their items. Overall, I love HEB stores but customer service depends on who’s working that day and how management chooses to handle these kinds of situations."

"I switched to this pharmacy a few months ago because I just loved their sweet personalities. Very personable and caring. Today, I had the strangest phone call with one of the pharmacist. She was cold and rude. She wouldn't explain herself and spoke to me like I was less than an actual person. I hate people like this. I am not just some number on your screen. I have a name. I treat you nicely, you treat me nicely. I need to find out her name so I can make sure to send a complaint and possibly avoid her the next time."