Kroger Pharmacy 1592 South Loop 288, Denton, TX 76205

"I’d give a zero if I could. I am a senior and in poor health along with other folks my age,and if we weren’t, your pharmacy wouldn’t be needed. I understand you must be short on help, I understand that the new incredibly ignorant boy (Issac) can never, ever help when I have a question, but the way we were treated today by the pharmacist was “unacceptable” ! I was issued drugs I no longer take AND I was given a new manufacturer for an OPIATE, that I do take. It concerned me because I’m on 17 different medications. If I were to have something that didn’t commingle with my one or more of my current medications, it could be very detrimental to me and my health and/or family. Before I left the grocery store I went back to ask a question. I first spoke with Issac, who of course can’t do or answer any questions whatsoever. He only wants your birthdate and cashier you out and dispense your bag. I explained that I already know I can’t return items, but I have a questions because I’ve been on this medication for 10 years. I had asked about the different packaging, he had to ask the pharmacist on duty, (Kim Nguyen) about it, she came around the corner highly upset and wielded her anger towards ME! THE CUSTOMER. Spewing words at me as if I’m an ignorant field hand; accusing me of trying to return after it’s been dispensed, she was CLEARLY ASSUMING, because that was not the case. I couldn’t get a word in edgewise and after she was finished, she turned on her heels and stormed off back to her medical lair never hearing my question. She, nor anyone in the entire Kroger building actually does NOT know me. I assure you I am not an ignorant or insignificant old person. I do NOT appreciate the Elder Discrimination that I received. I will remove my prescriptions from Kroger Pharmacy, I will no longer shop for groceries there, and I will not purchase gasoline at that location. There is absolutely no excuse for the way I was treated. I wasn’t angry, gruff or demanding. But she sure was! Tim, the pharmacy manager, along with Liz (floater) have always offered great customer service and both were able to assist me with some challenging circumstances. This letter is going to several places. I know I’m only one person, but change has to start somewhere. I advise ANYONE that needs medications NOT go here. This pharmacy is very substandard. You will be older one day too."

"I have been using krogers pharmacy for almost 30 years and I have to say they're the best pharmacy of all! I've tried other pharmacy's that were closer to home but they charge nearly triple than krogers or they have weird rules about certain prescriptions against the doctor's orders believing they know more than the doctor's and refusing to fill prescriptions. That's just crazy to me."

"If I could rate this place with less stars I would. Terrible all the way around! The ONLY reason I filled my prescription here was they were the only pharmacy in a hundred miles that had the meds I needed. Although, that didn’t do me much good because they lied about getting my prescription sent from another pharmacy, so I’d have to wait to get my pills. The pills I need are for my UC and I was in a terrible episode and because it wasn’t convenient for them they waited to fill it. I still don’t have my pills. This place needs to be reported!"

"As many of the comments in this review page say. Do not have your pick up's at this location. They are very un professional and keep you in the wait line way to long for a simple question. I had a displeasure of talking too a very un professional pharmacist just now. And he seemed like he just wanted me to get off the line and stop bothering him. He hung up so fast after my question and did not even ask if I needed anything else? Like what is wrong with these medical people? Are they just in it for the money? Or what? Do they even care about the public relations?"

"THE most unorganized pharmacy I have ever had the displeasure of shopping at. I ordered my scripts over two weeks ago. I received no call to say they were ready, so I called them to check status. They told me since it had been so long they put the medication back. So i asked them to fill it and when would it be ready. I was told to come in the following day. After reading reviews here, I called the next day to be sure my scripts were ready. They weren't. They had one ready but said they didn't even have the second script from my doctor. I called again later, only to be told they DID have it and that it slipped through the cracks somehow. I was told it would, for sure, be ready the next day after 3:30pm. I called the next day prior to heading over and was told both scripts were ready. Upon arrival, I was told by Tara that the second script wasn't in their system. I asked her to double check. She found it, then said it would take an hour to fill it. Tara was the most rude person I have ever had the displeasure of meeting. Prior to my leaving, I noticed that most of the pharmacy staff were not wearing masks, and not one was wearing gloves. Touching our pills with bare hands!! One lady was going back and forth between an office and pill-dispensing. GROSS! I will NEVER return to this pharmacy. The pharmacy matches the store: a discombobulated filthy mess, trying to pass off as a great grocery store. It is no wonder the prices are a little less than elsewhere, because that is the only way people will shop here.. Avoid like the plague."