Sam's Club,

2850 West University Drive, Denton, TX 76201

"There’s no team work here. 5 people in the area, not a single one helping to take orders out. Had to go inside after waiting 25 minutes for some paper towels and oil. The convenience factor was taken right out of curbside. So so went inside and was assisted by Emily, whom was very sweet and helpful. Do better management."

"I waited for an hour for my pickup order which was just plates and vanilla. I called multiple times and talked to a few employees. I’ve worked drive up before so I am typically really understanding about this stuff but an hour with no kind of gift card or compensation for the gas I had to use to keep my frozen groceries cold, is a bit ridiculous. I know things were hectic and it’s no one individuals fault but it seemed like there was little if any communication between employees"

"The bait and switch with the food court is not fun. They don’t have pizza or drinks here."

"01/30/2024 I caught a flat on my way from Denton headed to Gainesville. I found the nearest Walmart which was 8 miles away from where I was. Imagine riding on the highway on a flat. Not good! I have a Mercedes A220 and the likely of anyone having my tire besides Mercedes in unlikely but I took a chance anyway. When I made it to Sam’s Club Chris in automotive tried his best to see if he could help. He automatically knew they didn’t have my tire in stock it had to be ordered so we started weighing options. Options failed. So I told Chris I was two hours away from home with my grandson. Instead of him just saying sorry he jumped right into action. He called 4/5 different which all said the same thing. They had to order it. He didn’t give up. One of the calls he made was to firestone and they needed to order but didn’t want to help because I didn’t come to them first. Straight b/s! We made one last call to call to Good Year and guess what they told Chris they can get my tire but it’ll be an hour because they had to go pick it up from the warehouse. I didn’t care as long as I got one it was worth the wait. Walking out of Sam’s Chris came out and showed me a short cut to get to Good Year since I was riding slow on a flat. Chris went above and beyond to help me and I’m forever grateful to him. I never write reviews but I had to write this one. It was only right that I do so. He deserves it. Give him a raise Thank you Chris"

"I shop at this Sam’s weekly for the last year and my order is a large order $600+ I have always had great experiences, staff typically is friendly. I go first thing in the morning, there are no crowds and no lines. When I am done shopping the employees will typically open up a register, I always help to load the food up on the belt and re pack the flat cart. Today when I arrived to the register I waited for an employee to come and open a line. Not one of the 4 employees came, so I turned to the manager and asked if someone could open up a register. I was then told there were plenty of registers open as he pointed to the self check out. I was a little annoyed but thought maybe they were short staffed. I then started to think how was I going to properly check out, if you have been to their self check out there is no where to place items for the amount of items I had. I had to go and get another cart. As I began checking out, I see 4 employees standing up at the registers talking and laughing. When I was down to maybe the last 6 items, one of them finally came over and asked if I needed help. I feel this is unacceptable. When I typically shop for my personal house, I prefer self check out, No problem. However how can you expect someone to self check out $700.00 worth of food. Photo attached of what my order is typically, if not more items."