Chipotle Mexican Grill 15 East Golf Road, Hoffman Estates, IL 60169

"I am so disappointed in my service tonight. The entire crew made up of only guys all need to be trained on customer service. I was the only person in line at first and the guys talked and made online orders for atleast 5-8 minutes before even acknowledging me. Moving extremely slow as a line formed just a complete lack of consideration for our time and money. I had to wait atleast 5 minutes for each station with no clear reason as most of the guys were just talking to each other. The line was a disaster they need a pm supervisor or just someone who knows how to run a restaurant up at the front making sure they are keeping things clean and neat because it looked a mess. And my chips look like I soaked them in water that’s how greasy they are I’m not sure why they were soaking wet with grease but I cannot eat them you guys need to do better!!!!!!!"

"This Chipotle location is wildly inconsistent with the quality of their food as well as forgetting items you ordered for delivery, such as chips and Queso Blanco. Whether they put raw fajita veggies or uncooked rice in your burrito, or simply just forget to put items you purchased in your bag, it's inconsistent and poor quality due to poor customer service. I also have had burritos that have tasted almost like they touched a chemical, like the containers were not properly rinsed or something. At first I felt like maybe that was just me or maybe I was too critical. But recently I accidently ordered from the location at 510 S. Sutton Road. It is a stark difference in the quality of their food and the customer service. I tasted none of the strange "chemical* taste. everything was cooked properly, and I really enjoyed the meal I had at the 510 S. Sutton location, unlike what I have gotten from this location. I think the staff needs to care more about the work that they do. And their lack of care and motivation may not be theirs to blame so I will not entirely blame them."

"The person making my food was rude, these are my hard shell tacos… he put all the all the sour scream on the side. The shells are broken and he poured lettuce ALL over one side too. Zero meat in the middle of one of my tacos, but, again lettuce was everywhere. I’ve never been served harshell tacos in a burrito bowl also, usually it’s foil. I would personally never come here again, and I live close.. worst chipotle."

"A general restaurant for anyone who want to dine in or grab and go. The food is delicious. The place is okay for sit and talk. However, not many seats."