Dunkin'

"Drive-thru woman gave me a leaking cup of coffee on purpose, saying “sorry sorry” but didn’t even bother to give me a new cup. Coffee spilled EVERYWHERE on me and all over a brand new car. Spent one entire extra hour buying supplies and cleaning up. This lack of care is astonishing."

"I’ve given those location a few chances but it’s time I speak out. I have never felt more disrespected by an employee. I placed an order through the drive thru and the person taking care of me had a strong accent so I decided to say it slower and be a little more patient as well. I asked her to repeat the order back and she stated a whole different thing. So I repeated it again and as I’m speaking, she speaks over me over and over again. I ask her to please let me talk and she hands over the mic to someone else. We repeat the order again and head up to the window. My husband’s coffee was missing an ingredient and we also noticed we were charged incorrectly so we head inside. As my husband is trying to explain the promo that should have been applied, the employee asks if we speak Spanish and my husband said yes we do. So she proceeds with saying, “Maybe you should learn to read English better because the promo doesn’t apply to your order.” At that point I decided to not cause a scene and speak to a manager instead. I wasn’t able to get a hold of the manager so I escalated the situation to HQ who hasn’t taken care of this either. This isn’t the first time this employee belittles us. GET YOUR COFFEE SOMEWHERE ELSE!!!"

"Every time these people get something in your order incorrect. So disappointing"

"Apparently the management has not trained employees, or given permission, to give refunds. Only the management can refund. I was given a large iced latte with sweetener for $6.50+ and it was terrible. I’ve been getting this drink from Dunkin’ for years and this was just gross. I requested my money back and both employees said only the manager could do this and the manager was not onsite or answering the phone. The said I could come back the next day but there was no way to refund my money without the manager. Both employees were very professional so this is not a reflection on them. I will never go back to a place of business that cannot refund money when deserved. Seriously sad way to run a business."

"I don't know what it is about this Dunkin, but after for going here for months they never get your drink right. If they do, the coffee tastes like dirt water anyway. You are much better off going to the Starbucks next door because it won't be a waste of your money."