Santi Dwellings at Montecillo- Clubhouse 150 West Castellano Drive, El Paso, TX 79912

"I loved my time at Santi, overall. The pool and Elmont were awesome. No pests, clean and simple living space. I will share what i didn’t like: 1. Parking. Consistent non-residents taking up the entire lot and never getting towed. As a night shift worker, I had to park on the street outside of the parking lot every time I got back after 7pm. Unacceptable considering you are supposed to have a Monticello parking sticker to be able to park here. Residents shouldn’t have to risk getting clipped by parallel parking on Castellano. 2. Storage: I am a cyclist, skier, and softball player. This apartment offers NO outdoor storage and if you dare place your bike or outdoor gear on your porch, you will get a nasty gram from management. 3. Maintenance timeline. When I had maintenance issues (fridge leak, shower pressure) they show up without advising you. I wanted to be there to show them the issues and they were never really fixed because it all happened when I was at work. 4. Apartment gym: since they opened the elmont gym, the Santi gym treadmills have been broke for 9 months. The door was also broken and inaccessible with the apartment key fob any time before 10am. I understand the new gym was open, however I should have access to the Santi gym. 5. Overzealous management emails: the fist two days I lived here, I was moving in and left boxes outside my door so that I could collect them and carry them to the dumpster. I got emails with photos of my boxes staying I was violating my lease by placing boxes outside my door. I apologize that I didn’t immediately take all boxes to the trash; however I was moving in and it takes more than 30 seconds to remove all of my boxes. 6. Price: I doubt this will change, but for the price of a 1br apartment I at least expect responsive maintenance, a secure parking lot with enforced towing, and pool area maintenance to include usable chairs, trash cleaned out of the pool area, and pool cleaning on a consistent basis. Again, I overall really enjoyed my time at Santi. But, for the price, I do expect a bit more, and I sincerely hope my review is taken to heart. I’ll be moving back to El Paso soon and would love to make Santi my home again."

"the rating is actually -1 it's the worse complex in El Paso The buildings are DIRTY, the property outside is filthy, lights don't work, ROACHES even outside its tremendous. The worse management, rude - they lost the only good person they had and now its all gone to pot. Don't move here you will regret wasting your time and money. Code violations - they cannot keep staff. Too bad for the owners it was a nice idea but the management has no standards."

"What an awful place to live at. If I could give it less than 1 star I would. Management is rude and extremely lazy. Lived here for a long time and once we lost a key manager everything else fell apart. Poor maintenance, overpriced, and again garbage staff. I live in Austin now, I pay less now than I did at Santi and my apt now is bigger by 200 sqft. They’re one of the most expensive apartments in El Paso, and they fail to show it. They do not maintain anything well, they can’t keep any maintenance staff for long either so all your money isn’t going to that. Staff are bunch of useless people so your money isn’t going to that, where is it going? Who knows. Do not waste a penny or your time with this place. I’m so happy I left."

"Walls are paper thin. If u like peace don’t live here, my upstairs neighbors kids run all day from 6am to 9pm my side neighbors put loud music since 3am to 7am so there is no damn peace.We have call management for this issue and leave many messages and they do NOTHING about it. And the rent is expensive u easy can rent a house w more privacy w this amount of money. Unfortunately we make contract. Look somewhere else."