SpringHill Suites by Marriott El Paso

"Was worried that where we were going to stay was to close to the prison then found this location and it was great felt safe room was clean and slept like a baby. Would like a few more breakfast options but that's just me being picky."

"They charge you for parking even If you get dropped off. This hotel apparently has a little sign on the side of the front desk saying they don't allow food delivery. I'm blind and this was not mentioned at check in. I ordered pizza for dinner, it was delivered to the front desk but the guy working never called me. I called the pizza place and told them my order had never been delivered so they sent it again and left it at the desk. I again waited. Finally after 2 and a half hours I called the pizza place again. They told me the front desk had it. So I make my way to the front desk and the guy laughs at me when I told him what was going on. I asked why he didn't call me and he just laughed and said it's not his job. I guarantee I'll never stay here again."

"The rooms here are pretty decent and the location is right off of I10. When I walked in there was a sign saying they charge $10 for a parking permit. In my opinion this is pretty shady. Instead of just adding the 10 dollars to the cost of the room you are lured in by a different cost then hit with 10 extra dollars. This is so they can look more competitive in price compared to other places. It would be different if everyone walked to a hotel room but who does that? I mentioned how I thought is was misleading for them to do this and they did "wave" the parking fee."

"I stayed here for one night and overall the staff were pretty friendly but the hotel is just average. The shower and bathrooms are really dark and it has a really weird layout. When I stayed the WiFi also did not work which was a sizable downside to this hotel experience. Overall this hotel is really just average and if I needed to I would stay here again."