Forever 21 288 Orland Square Drive, Orland Park, IL 60462

"Yelp 100 Challenge 2017: 61/100: This store is HUGE! Located on Dolphin Mall, on the "Fashion" side (#4), you will find a very beautiful looking store... Chandeliers and all hanging from the ceiling! Including both men and women's department, this store does not disappoint. Giving you a variety of clothes. From professional attire to casual, "going to the movies", clothes. From a "night out in town", to dressy gowns. This place has it all. Oh yeah, even the shoes and accessories you will need to go with that outfit. A bit overpriced, for my liking, bit definitely has a range of styles and prices, so do not hesitate to check it out. Specially the accessories, which are very diverse and low in price. Finally, since the store is pretty big, there's lots of employees to help and guide you. Also, nice and comfortable fitting rooms."

"I have never encountered such UNFRIENDLY, UNPROFESSIONAL service or lack thereof when shopping at Forever 21 located in Orland Park, IL. All sales associates including the manager should take a course in how to provide excellent customer service..!! I will never shop at this location again..!!!"

"I had a gift card, so i decided to try them on line. Shipped the order to my work address and it was returned (because the work name was not on the label). On their website there is no box to check for residential or business...so their fault. After 2 weeks of placing the order, they finally received it back and then EMAILED me to correct the address. Even previously calling and speaking to a supervisor explaining my frustration, they said they can do nothing until they receive their package back. Just called and now they want me to pay an additional $6 for shipping again. So for their fault and customer satisfaction they cannot pay $6 on a $60 order...? "The company cannot comply with that request" i was told. And while the rep was continuously talking over me, i was told i can return my order for store credit...SMH. PISS POOR COMPANY TO EVER DO BUSINESS WITH."

"The customer service is terrible. Almost every one I've been to has been terrible. They need to do a better job of training their employees. I was about to check out and the cashier just threw my clothes across the counter."