The Modern Man

"Customer service is pretty bad. One particular associate ( I didn't get her name) didn't even greet me. I asked her questions about sizes and she came off like I was disturbing her. But it could have just been me because two other gentlemen walked in and she was very cheerful and polite."

"The selection of this outlet is unmatched. You will find items here that are not available to be purchased online. There is a diverse range of different clothing styles here. However, I have found that they excel in subtle fashion, with clothes that look casual yet are worth a double-take. My personal experience with the staff has been exceptional, and it feels I have been given first class treatment anytime I walk in the store."

"I Shop here often for special occasions and I always leave happy. Good quality selection of slim fitted jackets and blazers. They never disappoint!! The service is great and he always helps me find exactly what I’m looking for!! Orland mall location, recommended 10/10."

"Extremely bad service. I wish there were some way to post a zero star. Beware don’t buy here. These people don’t have the minimal training on customer service. When I called the manager, instead of listening to our complaint, he immediately started to blame on customers the behavior of his staff. These are his words “the reason my employees behave like this is because these days many people just go to the stores to take pictures” unfortunately I didn’t check the reviews before buying. As you can see I am not alone on this here. I am not a person that usually complains, but this was really worth it to share. The sad thing here is that this is not a issue of insufficient employee training, from the experience I had with the manager I can assure you that this is the company’s culture. You have been warned."

"My little brother and I were searching for the perfect prom suit for about 2 weeks. It was a bit overwhelming going to different malls and looking at each and every store that sold suits and tuxedos. We had been to a couple of stores and we were so glad we came back to this store to make our purchase. The customer service offered at this location was the definition of "EXCELLENCE"! My brother and I were clueless as to sizing, and we were lost amidst a sea of fine suits. There was a gentleman there (not sure what his name is, but he had his hair up in a little bun and spoke with an accent) who helped my brother and I from beginning to end. He helped my brother pick out a suit in his size, showed us different styles he thought we might like, helped us pick out a tie and got him a dress shirt in his size, gave him some fashion advice, showed him how to fix the little handkerchief for his suit pocket...NEVER have I been more thankful to a person while shopping. My brother and I were so happy with our purchase. He's going to prom and will be looking sharp thanks to the gentleman at this location. It's my brothers first suit and he is simply ecstatic. With that being said, my brother told me he wants another suit now lol he loves the look. We'll be back for sure."