The Children's Place 828 Orland Square Drive, Orland Park, IL 60462

"The manager at this location is rude. After waiting in line for 30 minutes to pick up my wife's online order, I was informed I would have to be on the pick up list. I had my wife on the phone and there was no way they would let me pick it up. Following policy is one thing, but the lack of understanding and heartlessness is another. No wonder this place has 2 stars ."

"The staff in this children's place need be re training on how do retail and how treat customers this place horrible they service suck and workers are lazy. They cancelled our for pick up to tell us the items out stock. So walk on floor in found them items and ask them do this look out stock and they going tell me I got wait 2 days for money cause of they lazy naw working selfs shack my head. Y'all need do something about them or close store."

"Black Friday!!!! One of the worst store’s manager needs to be put under new management or they need better training because that older heavy set lady was so rude…I was trying to ring out my things and I had a coupon in my emails trying to load because the reception in there was horrible….I signed up for a credit card and everything but she told me I’m holding up the line because I was trying to pull it up…so after I did all that I put my 300$ worth of stuff back and I told the girl to delete my account because I’m not coming back…I was only 5 mins n it was only 4 people behind me n it was another cashier there moving fast"

"They are holding my order hostage because I didn't fill out the alternative pick up, you know in case something happens. I am unable to physically pick up and they won't release my order to my sister even with a virtual call to prove it's me. So now I have to wait to them to make me a no show to get a refund. On top of that the store manager allows her staff to pretend to be her on the phone. Unbelievably rude, children's place should protect their name and fire everyone just based on all these bad reviews."

"I sent my husband to pickup a pair of shoes I ordered for my daughter for a photoshoot she was having the next day. The cashier was rude and wouldn't give him the shoes. She said it had to be the person who ordered to pickup. I provided him the order number and a photo of my driver's license. Then I got on a video call to speak to her and she still told me that he couldn't have my order without me being there in person. That just seems ridiculous. I'm literally on a video call telling her that he can have my order."