Nova Vista Apartments at Woodlake

"I recently had an extremely disappointing experience with Nova Vista Apartments, specifically regarding an unjust charge for a refrigerator replacement in my apartment. Since moving in, I've faced numerous issues with the refrigerator and have consistently reported these through multiple work orders, hoping for a resolution. Despite my efforts to maintain the appliance and my property in good condition, I was shocked to find myself being charged for its replacement. It's worth noting that at no point did I misuse or intentionally damage the refrigerator. My only aim was to ensure it was functioning correctly, which is a reasonable expectation for any tenant. However, the management at Nova Vista Apartments seems to disregard the history of maintenance requests and has opted to penalize me instead. This charge is not only unfair but also reflects the broader issue of how Nova Vista Apartments handles maintenance issues and tenant relations. It's clear there's a lack of due diligence and fair assessment on their part. I'm deeply disappointed by their approach and the lack of consideration shown towards my situation. I would strongly advise potential tenants to think twice before leasing with Nova Vista Apartments. The way they've handled this situation has been frustrating and unjust, leaving me to question their professionalism and integrity. There are certainly better options available where your concerns and maintenance issues will be addressed fairly and respectfully. Update: Since my initial review, I've had further communication with Nova Vista Apartments regarding the refrigerator replacement charge, which was attributed to a roach infestation. I need to clarify that the infestation issue has been present since I moved in and is not a result of my personal cleanliness. Despite my best efforts to keep the apartment clean and report the issue, the problem has persisted, indicating a larger issue with the building's pest management. I find it unfair to be held responsible for the replacement costs under these circumstances. The infestation is clearly a building-wide problem that requires attention from management, not something that can be pinned on an individual tenant's cleanliness habits. I had hoped for a more understanding and cooperative response from the management regarding this matter. My experience with Nova Vista Apartments continues to be frustrating, especially given the lack of accountability for existing issues that predate my tenancy. I urge potential tenants to consider this and other tenants' experiences carefully. Effective and fair management is crucial for a positive living environment, something that has been sorely lacking in my experience here."

"Their management and team consistently deliver top-notch customer service. I’ve been impressed with their quick and effective resolutions whenever issues arise. They truly set the bar high for service excellence and rapid problem-solving. Highly recommend!”"

"I’ve been a resident here for 2 years and am about to renew for my 3rd year. Great service and great assistants in office. Definitely recommend this as a place of residence for those looking. New staff have really improved the overall atmosphere and environment for the apartments."

"I lived here with my boyfriend for a year when the new management came they found every little thing to charge us for. We both work full time and go to school we forgot to stop by after our 12 hours shifts to leave the keys which we had forgotten about they didn’t remind us that our lease was ending when they first got the property. Then they said there gonna charge us for another day however our apartment was without light for the last 1 months because they were doing remodeling to the apartment next to us and blew a fuse. We still payed for everything but they act all nice because they want you to stay then you say your leaving and all these charges come out of no where. I would not recommend living here for anybody."

"The apartments seemed really nice at first, it’s renovated. There are constant roaches no matter how much we deep clean. We had a man come out to spray which was only a small spray around the area and still there were roaches. I took it upon myself to constantly do a deep clean because I’m so tired of it and even with a deep clean they are still everywhere. They even started going places that didn’t have food like our internet cable. I understand they go towards warmth and food but we literally make sure to keep everything cleaned, wipe down our counters, no dishes in the sink, sweep and mop. It’s ridiculous and makes me feel so gross."