Home2 Suites by Hilton San Antonio Lackland/Sea World

"Terrible experience. Stayed her for 1 night (02/09/24 - 02/10/24). Fire alarm went of at 6:30AM, which is 100 percent not their fault. So I now have a toddler awake, who didn’t want to sleep the night before, scared and crying. I take toddler to breakfast and there are no options, just bacon, eggs, and waffles. No milk or breakfast sandwiches. Regardless I assumed it had to do with the alarm going off and just dealt with it. My husband and I looked up the check out time on the app and it said noon. We were sadly lead to believe check out was at noon. We finally got our toddler to go to sleep and we were going to let him nap until 11:55AM (our bags were packed just wanted our toddler to catch some much needed sleep.) A lady comes and aggressively knocks on the door at 11:30AM, my husband answers the door and she starts yelling at him that checkout is at noon and if he understood the policy, he says we know our baby is just getting some sleep before we head out, we’re already packed. The lady leaves and thankfully our toddler was so exhausted he didn’t wake up. At 11:40 she CALLS out hotel room?????!!! My husband once again answers and the lady is literally yelling so loud I can hear her on the phone she asks him if he knows checkout is at noon and if he understood the policy, again…? He says yes, you just came by, our baby is sleeping. This wakes our toddler up, and once again we had a cranky baby. Worst experience by far. Checked out exactly at 11:55AM, plan was to carry toddler to car and let him finish his nap then, we were not given that option. Just change the check out time to 11AM if you want to flip rooms so quickly, never had this issue at any other Home2Suites."

"Stayed here with several rooms for AF graduation. The hotel is very nice and clean. The staff was helpful especially Christian and Rickey at the Front Desk. They were very helpful and have great customer service skills. The breakfast could use improvement - not alot of options and overcooked. The waffles were great though. Highly recommend staying here."

"Great location! Near I35 for easy access to family/friends and shopping/dining needs. King Suite is nice size for myself and fiance and our 2 Frenchies. All staff and housekeeping are very friendly and prompt with any requests we had. Nice breakfast with lots of options. We will definitely will search for Home2 Suites for any future traveling/stays."

"The hotel was mediocre at best. I stayed for a work trip due to another hotel being full. Definitely not up to par for company rooms. The room had a very strong smell of cigarette smoke and possibly urine. I am a non smoker so it really bothered me. Towels were old and small. Linens for bed were awful and thin and not pleasant at all. When we looked at sheets they were stained and dirty. Pillows were completely wore out. Shower and floors were dirty and nasty looking. Beds were very uncomfortable. The kitchen without a stove or cooktop was okay. We could not walk around room without shoes on due to carpets being dirty and our socks turning black from not being clean. Nice size fridge and microwave as well as nice dishwasher and sink. I would not stay here again due to not getting very much sleep as beds and sheets and pillows were awful. Also pool was so chlorinated you could not swim and the water was cold. It’s an indoor pool so I thought it was a heated pool. It is not. The guest that occupied were construction workers and not very classy individuals. Very basic over priced hotel. Also when I first reserved the room I was told multiple times my card was only to hold the room they would not charge the room. Once I arrived my card had been charged and my company was paying for the room so I had to get the money refunded and charged correctly."