The Flats at Big Tex 423 Blue Star, San Antonio, TX 78204

"Location is amazing and the building itself is well built - having come from more creaky downtown buildings. However, trash is a major issue. 90% of the complaints involve trash and deliveries (with the remaining witb the pool, which has been out of commission since the new management purchased the property a couple of months ago). This is because the dumpster is hidden in a building at the front of the property. To reach the dumpster, you have to go into a hallway (which reeks of trash), into a door into a large garage that has not had a day of air in over a year. I know it's been just over a year because the management two owners ago kept the garage doors open during the day. This means that all of the air-bnb tenants don't even consider going into the door and leave trash in front of the door to the hallway. If you're a resident, that means you have to step over these bags, push bags out of the way to open the door, and then walk into a chemical nightmare room to put your trash in the bin. Please open the garage doors again so we don't have to go through so many obstacles to throw out trash."

"THEFT ALL OF THE TIME. PARKING GARAGE CAMERAS DON’T WORK & ENTRY GATE HAS BEEN BROKEN IN HALF FOR OVER A MONTH allowing anyone to come through. My tires and rims were STOLEN right off my car!! Break ins have just been getting worse! Criminals obviously know things have been broken & nothing will change security wise since they haven’t been caught so it’s becoming more and more common sadly. I don’t pay this much to fear for my safety and belongings considering this complex is expected to provide that for us being downtown and all. There still is absolutely no on site security being provided like I was led to believe by management. Only time I see cops here is when they’re reporting to break ins which has happened twice this week alone after speaking to other residents who had been affected. This cost me not only $500 in a deductible but over a week of lost wages while I waited for my tires to be replaced since my car is what I use to make a living. Office manager did absolutely nothing to help. Hasn’t responded to my follow up email & he even acted clueless and wrote a note down (which ended up just being an act) when I told him about the gate being broken as if I was the first to complain. Obviously that was not the case given previous reviews that I’m now seeing. It appears I’m not the only resident who’s complained about the gate and sadly been affected by these security issues. When I asked the office manager to provide camera footage from garage he said he doesn’t know how to gain access to the camera system and seemed annoyed that I wasn’t understanding why he couldn’t get access. I was genuinely confused how that’s possible for him to not have access being the one who’s in charge, what’s the point of having cameras? He automatically got on the defense going in circles with me ultimately playing dumb pretending as if he didn’t know anything about the gate being broken. I didn’t even feel like he cared sadly, he was automatically shutting me down with every question I asked about the cameras. I’m definitely not the only resident who has had these safety issues and won’t be the last given managements “efforts” to fix the security issues. I was waiting for a response from management but have yet to hear one word…after seeing these complaints from WEEKS ago I figured only way to get a response is to post publicly. Anytime I try to talk to the office they give me the run around and blow it off saying “things will get better” but unfortunately, things have just gotten worse. I don’t feel safe leaving my car parked in my “gated” parking garage with “cameras”. Residents get their packages stolen from mail room regularly even though there’s supposed to be cameras in the mail room also. I post this review as not only a warning to other potential residents but as a plead to this community team to please provide your residents with the reassurance & safety they pay for. I love the area and I love my apartment’s view but that’s all this place has to offer at this point & I won’t feel safe or happy here until things change."

"Let me first say. I do love my apartment. My location is great. I overlook the river and get a really nice breeze from the north and the south. There has been an increase in our utilities. From about 40+ to 150+. I’m pretty sure I’m paying for somone else’s water and something else. Maybe I’m paying for the hall that is at 55 degrees all summer long. I could open the door and cool my apartment . Maybe our water jumped up 100% because they filled the pool . Whatever the reason it’s $150-$190 added to the already luxury apartment price . This Luxury Living apartment is anything BUT Luxury. Elevators are constantly broken. Lights out in the stairwells, the “security arm” for cars in and out is broken often. Doors the the riverwalk don’t lock(these definitely need to lock). The gym is filthy. The carpet in the halls looks like a murder was committed on them. The pool at the end of summer was green and moldy, and stayed for 3 months. There is NO security. It’s not safe. I wish I could brake my lease. If anyone wants to take over my lease please contact me. The airbnb rentals are out of control. When we did have a pool it was taken over by airbnb people who had big parties for free with the rental of the weekend apartment. Super fun for those of us who live here. I know the complex Can’t help the car break ins…but there is a lot. Stolen autos, motorcycles, bikes. If it’s not glue or welded down it won’t be there when you get back to it. Over all I cannot wait to leave I’m regretting signing another lease.save yourself the hassle and move somewhere else. Unless they do some massive fixing up….this place is the “Money Pit”."

"Amazing location, Burgerteca and the trails are a must visit. Sadly, the interior hallways, elevators, and stairwells are filthy. Elevators rarely are working. Landscaping has not been kept up with dead trees and broken lighting. The pool is unreliable. Package delivery is frustrating for both delivery people and residents. We are now on our third property management company, Cardinal, in as many years and wondering if they will step up."

"A glimpse of what living here for 10 months looks like. Upkeep: I moved into an apartment that was not cleaned and if it was it was a very poor job. The elevator has probably worked 2 weeks total since I’ve lived here. (It’s gonna be fun moving all my stuff out from the 3rd floor)The hallways/stairwells are filthy and have never been cleaned since I’ve been here. People will literally leave their trash at the entrance to apartment buildings. They also let their dogs poop everywhere. Most recently the apartment building lock has been broken for weeks leaving anyone to be able to come into the building. I also walked into the clubhouse to find it filthy, overflowing trash can, dirty sink, gnats everywhere. Management: I thought with the new management taking over things would turn around but I’ve yet to see it. Hardly any communication , I was also charged almost $90 extra on my November rent due to which they said was an error of the previous management, which again there was no follow up communication around. Think long and hard before moving here."