Sedona Ranch Apartments 17655 Henderson Pass, San Antonio, TX 78232

"*WILL ACTIVELY ATTEMPT TO DEFRAUD YOU* (see videos) Last year, my apartment at Sedona Ranch flooded when the pipes above me froze and burst. The carpet was completely drenched through to the concrete and filled with ceiling debris, dust, and grime. Sedona Ranch refused to replace the carpet or even clean it. They opted to dehumidify it, which does not remove the stains caused by the flood and then re-staple the dirty, stained carpet to the floor. They did nothing else to remedy the situation nor did they have anybody help me move all of my furniture for the carpet dehumidification. Now, a year later, I have moved out and they are attempting to make me pay for the carpet replacement since it is stained. They refuse to take any accountability for the incident and will not remove the carpet replacement from the bill they are trying to assign to me. They will bully you and take no accountability for their mismanagement. There is a good chance your personal belongings will be damaged due to their mismanagement too."

"I would highly recommend to not live here. They nickel and dime you for everything here. Cars are broken into and management says one thing then another occurs. The worst part is being charged to replace a whole carpet and they can’t even produce pictures on where it was ruined. Second worst part is they won’t split the charges for lease holders. I told them my old roomate isn’t a good person and he’s refusing to pay any move out fees. Sorry we can’t do anything you can take him to court. Did I mention the front office people are rude like no one has to live here"

"DO NOT LIVE HERE. if i could give this place 0 starts i would. the move out fees ruined it all for me. they put on my lease that they replaced the entire carpet right before i moved in so it was BRAND NEW (they claimed) when i walked in for the first time, the apartment and rug smelled like weed (definitely not new) and the cabinet had some dark stain inside. I kept the apartment up to date on maintenance, air filter changes and made sure that place was in tip top shape and CLEAN. ALSO i never used the dishwasher. (they tried to charge me for damage to it) move out time comes along and i made the appointment for my walkthrough at a certain date and time and they CONVENIENTLY DONT SHOW UP. I call to ask where they are and they never gave me a straight answer, just said they’re busy. i wait an hour and no one shows up. i’m sure they we’re waiting for me to give up so they can scam me. i turn my keys in and leave and surprisingly enough they hit me with a 1,000 FEE. the majority of it was a bill to REPLACE the “NEW” carpet. they’re “proof” was lifting up the carpet from the ground and showing the stains UNDER the carpet. i’m all about fairness so if I stained the rug, i’ll be happy to pay a cleaning fee but i have never spilled anything the rug so OBVIOUSLY that carpet was NOT NEW like they said. after fighting with them i got some charges off because they realized that they were in the wrong. which goes to show that these people are crooks and will squeeze you for every last dime. after i got some INSANE charges off, I am left with a $500 bill and I am currently fighting to get it taken off. DO NOT LIVE HERE. or if you must live here tell them to lift ALL THE RUG FROM THE GROUND AND SHOW YOU THE BOTTOM OF IT TO MAKE SURE ITS “new carpet” as they say prior to move in, and IN PERSON."

"These are beautiful apartments close to so many things. Within walking distance of HEB, the ice skating rink, movie theater, book store. Easy access to 1604 and 410.The elementary school is AMAZING best in SA and the school bus comes directly to the apartments. The pools are beautiful and CLEAN, the playground is great, there are beautiful grassy walk ways which my balcony looked over, the gyms are big for apt standards, they have so many other amenities like sand volleyball court, golf, 2nd pool, basketball court, BBQ pits, I think they have a pool table too. It's a great apt for kids but it's not too loud. The layout of the apartments are great too with extra room for another table, play area, study etc. Built in desks! Pantry with shelves, walk in closets, Washer and dryer in the unit! Big bathrooms for each bedroom in the 2x2, with a garden tub in one and walk in shower in other.. BIG PRIVATE YARDS on the first floor! Working fireplaces with mantle, good looking appliances even in non upgraded units. No pest problems in my unit. I always felt safe here and the neighbors here felt like actual neighbors, people are friendly and look out for one another. Yes parking can be difficult but it was manageable, I always found a spot, or you can just pay for a reserved spot. They did take some money out of my deposit when I moved but it was fair, I didn't feel over charged. And rent is fair compared to nearby apts, and have options for short leases or furnished apts. It is so hard to find good apartments, these were the best apartments I ever lived in! Definitely recommend!"

"Update! 03/2019–We just renewed our lease for another 14 months. We’re on the third floor in an upgraded unit with a spacious floor plan and we love our apartment. We’ve had no issues with our neighbors or amenities- in fact they’ve upgraded the pool and BBQ area since we moved in, the grounds are well kept and clean, they regularly pressure clean the buildings and stairwells. The maintenance is top notch- very quick to respond to online requests, sometimes even the same day I write it up, and the whole maintenance team is very friendly. Other dog owners living here could be more courteous about cleaning up after their pets- they literally provide free bags around the whole complex! But that seems to be an issue throughout SA and not exclusive to Sedona Ranch. We’re unsure how long we’ll live here so buying just isn’t in the cards, our particular unit is very quiet and large and feels like renting a house for a few hundred less than the rentable houses go for in this zip code. We’re very happy living here. 05/2018–Our family just moved in here a few weeks ago and so far we couldn’t be happier! We love our new apt, it’s big and open and bright and we really like the upgraded unit we went with. The complex is overall pretty and quiet, the neighbors are all super friendly, I feel safe walking to and from work and to the amenities around the property (the pool area is awesome-feels like being at a resort) and the best part is the location- everything we like to do and places we like to eat are sooo close and some are even within walking distance."