Maxwell Townhomes

"Ok so an honest review We've been here for about two years, our first unit was nice, no real complaints aside from there being roaches, not an uncommon thing, but obviously an annoyance. We moved units mainly because we wanted a bigger space, but also due to the roachs. The next unit had a handful of issues, but management was patient with us and helped a lot. Maybe 4 months in to the new lease we decided to change units again due to the issues we were having. Again, management was more than understanding and helped us into a new unit. Reilly was super helpful, they saved us money and the new unit even though they didn't have to, they were understanding even when we were taking our frustrations out on them. The place isn't perfect, I think it's a luck thing with the roaches, our first unit had them but that hasn't been an issue with the other units, I think you have them or you don't, which sucks, but it's kinda just is what it is. The complex is old, but there's been significant efforts to improve the loving quality here. Overall, like I said it's not perfect, but, even through some of our struggles here I still recommend this place to people, it's nice here for the most part, it's a nice area, the people are friendly."

"Love this well kept property, it has a super cute feel, I was so surprised by how spacious the apartment was and loved the amenities. Way more than I expected! My leasing agent Cullen was beyond helpful, be sure to ask for him!"

"Save yourself the trouble and listen to the reviews. Been living here for a month, our apartment wasn’t ready on move in day. They submitted maintenance requests for everything the day we moved in (or so I thought). No one has came to fix it. Our heater was out during the cold front (it’s been a week and no one’s came). Now that it’s warm again our ac stopped working. The office staff hasn’t helped at all. Everything seemed great until we moved in. There’s a roach problem, the upstairs rail is so loose it’s scary, the carpet isn’t even fully put down, it looked like it hadn’t been cleaned when we moved in, dog poop everywhere in the complex, the front gate JUST got fixed after being broken for three weeks. Mailboxes are all busted up. The unit you tour will look amazing, but don’t expect to get what you’re looking at. It’s not worth what you’re paying for it"

"Save yourself the trouble and do NOT stay here. I really enjoyed this property for the first 7 months. Even though we had a big roach problem when we first moved in. I requested pest control, they did nothing so I bought my own spray and took care of the pest myself. It’s a nice quiet area with an easy commute to work. Now I have my first major maintenance issue. My dryer will not get hot anymore to dry my clothes. We pay $50/ month to rent the washer and dryer that came with the unit. We’ve been waiting a month so far and still no response from maintenance. I’ve gone to the office about this and emailed the property manager. All they tell me is the maintenance workers are going down the list of request they have. I asked if the $50 fee could be waived since I can’t use the machine and all the manager said was maybe the lint trap is full. Now the water in my bathtub is leaking and I’m wondering how long before they get to that problem. The only reason I still live here is because I want to buy a house and don’t want a broken lease to stop that. I definately won’t be renewing my lease here though when it ends. The new property team do not care at all. They’re too busy having ice cream parties to actually fix any issues the residents are having."

"Our family moved out of their complex on 10/21/2021- the date our lease expired. We, as much as we tried, left the place in good standing as the pictures indicate. We vacuumed the carpet, swept and mopped all the floors, and we cleaned the countertops and kitchen appliances. The keys were dropped off at the front door of their office as instructed by management. Before my wife finished sprucing the place up, she took a video of the place just in case. No one from the front office or their management team did a final walk through with us, so it was best if we had evidence that we left the place in good standing. They later sent us a bill for several bogus charges which are: Access Cards/Keys $4.06 These we turned into the front as per management. It is not a big charge, and honestly, it is the least of my worries. Vinyl Damages $225 There was one hole in the cheap vinyl that the rear leg of our couch dug into, but it only managed to “damage” 2 planks at the most. There was also a stain that was in the washing machine room that was caused by a leaky valve that we reported to them to come fix. We tried our best to soak up as much of the water that was coming out of that very old valve, but it did leave a water mark. Even though we reported it immediately, they still took their time to come and repair it. Holes in Wall $100 There might have been several holes less than a quarter inch big that we made when we hung picture frames or decorations. There was a stain left on the wall caused by a candle we left on overnight during the 2021 Freeze, but honestly that could've been painted over. Cleaning $75 WE CLEANED EVERYTHING. As the pictures indicate, the floors are clean, you can see the carpets still have vacuum marks, and the whole kitchen looks spotless (even the counters have a reflection). Carpet $447.34 The carpet was left better than when we received it (they nor the previous tenants cleaned the place). It was vacuumed thoroughly and at no time did we ever leave stains or damage it. Wow this one is crazy. I honestly do not know where they are getting this from. It is sickening that they can charge this to people and get away with it. My wife and I worked tirelessly trying to leave the place in good standing to avoid this kind of trouble, and we had never had this problem before at any other rental property. We talked to a person by the name of Dorian Pennington Obispo who works for Greystar, the company that owns the townhomes. He said he would get together with the people from management to verify our disputes and that he would soon get back to us because they were switching companies or management? He never did get back to us. That was back in November 2021. Now the bill is showing up in our credit report under Genesis Credit Management. The man my wife spoke to, Royce, said our video is not proof enough and demanded we pay the full amount. So, now this is on our credit. Then they want to tell you that they are under new management as if that makes anything better? These apartments are old and obviously need renovating. It just sucks that they have to make their tenants pay for it. This is what you'll have to deal with."