Henley at The Rim

"Mission Rock has let the tenants down countless time now. Do not get responses from management regarding my issues. Packages stolen, pool closed, gate issues. All were not problems until this management company took over. Even when reported they just don’t respond to inquires about what’s being done about the issues. Sad for such a potential great property."

"Since change in Management to Henley, Poor customer service and support. Building and apartment is starting to fall apart. Questions are not answered professionally, gate is always broken, gate remote has been reset and still doesn't work when gates are actually working or on the gym access, apartment is too expensive for what its worth. Been a very low maintenance tenant and have been here for 4 years and feel like when needing something, it's a hassle."

"We have had a very lovely experience in the last 6 months at the Henley's apartments. It's pretty nice and quiet. The pool and surroundings are always clean, and management usually takes care of any issues within 2 days or so. It was a little upsetting that the elevator was broken for a few weeks (very inconvenient), but they got around it."

"Property upkeep and maintenance is absolutely awful. This property is located in The Rim shopping center and is generally marketed as a high-end, luxury complex, but property management has done little to nothing to keep it that way. - The landscaping is terrible and there has been no attempt to fix it. It's just dirt. There has been talk since the beginning of the year about addressing this but nothing has been done. For the longest time it was just a bunch of dead plants from the winter freeze a couple years ago. They finally got those pulled out but haven’t replaced them or put new mulch down or anything. - The water pumps across the walkway are constantly are overflowing onto the sidewalk and in the dirt, forming a large puddle that's become a breeding ground for mosquitoes. - The back gate has been broken for a month now and all that's been done about it is yellow caution tape. - The covered parking roof by Building 3 was damaged several weeks ago and all that's been done about is yellow caution tape. From the looks of it, it appears to be a safety hazard as well. If you want to live at The Rim, don’t move here. Literally every other complex in this area has better upkeep for the same price."

"I absolutely love my apartment at Axis at The Rim. I moved in 4 months ago from Tribute at The Rim, and can honestly say I made the right choice. The pool is always clean, I have had no noise complains thus far, and the amenities are amazing here. One of the most memorable moments, was being introduced to Krystle Botello. I have worked with many apartment managers in the past, but most were not as memorable as Krystle. She takes a personal approach to her work and talks to you as a person, not a prospective tenant. For anyone looking for a new apartment, head to the office and ask for Krystle."