The Delano at North Richland Hills Apartments

"Maintenance is quick to act; is always professional and clean. If the issue cannot be resolved same day they explain why and give an estimated time when they will return. This does not usually happen unless a part needs to be ordered."

"Met with Pam who is the Community Manager and all I can say is thank you! Your customer service is top notch!! A lot of properties could take a page from your book. You were so personable and the unit you showed us blew me away, truly. You truly wanted to make sure all of our needs AND wants were met. Thank you so much for taking the time to met with us and show us around."

"I moved to The Delano close to a month ago and I am so glad I chose this property. It’s clean and well taken care of the staff is amazing. Every time I go to the office I’m greeted with a smile by Eden and Pam and the maintenance team ( my apologies I forgot your name) . Over all I’m very pleased. Office is really good and following up with an questions sent via resident portal. And the maintenance is by far superior. I put a work order and got a response and follow up emails until it was completed as they had to order the part. Would highly recommend this property to any one looking for their next home."

"Really bad communication from front office. Won't send my new apartment complex I'm applying to our notice of intent to vacate. If they don't do it before September 30th, I lose a nice promotion that they are running. Hard to get a hold of anyone for this issue and the time is ticking. Actually living here wasn't awful, other than us being in the 4 bed 3 bath floor plan where it's impossible to cool down properly."

"This is a review of the 4bed 3bath floor plan. Overall, we have enjoyed the floor plan and layout, however there is one outstanding issue. YOUR A/C WILL NOT WORK PROPERLY from May to August. They used the same unit as the ones to cool down the one bed and two bed layouts, meaning it cannot possibly cool. It was 83 inside every single night we went to bed for the last three months, and despite having maintenance look at it 4 separate times, they insisted everything was working correctly. At the beginning of the summer, when they started getting complaints about the AC, they just sent out a memo stating that they were within legal limits of the city ordinance, so they didn’t have to do anything, essentially telling everybody in the complex to get over it. Another issue you will have is you cannot reach the front desk by phone. They changed this while we were living here so now it directs to an offsite location. Another thing is that they don’t seem to fix anything before you move in, so we had to submit quite a few maintenance requests within our first couple months, including replacing the entire dishwasher. I will say, we enjoyed the actual layout as well as the patio and garage, but they did not seem to care about our AC issues, knowing that they can have other people move in and suffer the same fate without realizing it beforehand."