Baylor Scott & White Family Medicine - Keller

"I have been visit this office over 5 years , with the same doctor, Dr. Taki . The front desk, and medical assistant changed, but they accommodated my schedule , and I very much appreciate it. When I needed my refill medication, the nurses fulfill them quick. in one period of time I had to retake my blood work, and they took care in appropriate manner. I will be back next year, Thank you !!! I wish I can do flu shot without schedule. I do not give feed back/ survey through pressganey, because they want to see my soul / with so much questionnaires. No birthday, no address, no race and only 2 questions I will give feed back. Dr, Taki you are awesome! Yuni"

"Jared Richardson (attending physician) appeared to be upset or we woke him up from sleeping. It’s sad to go to school for years & be thousands in debt for a practice you don’t even enjoy! Having an attitude is not good customer service. Your job is to treat ill patients in a professional manner/ setting."

"I have been coming to this location for over 2 years, the receptionist couldnt find my information. I was instructed by my Dr. to drop off specimen needed the lab staff including the lab manager were confused as how to process the specimen and she was rude never apologetic for the confusion, and seemed to be nagging at me. This is medical staff and a high named facility to seemed condused I beleive Dr. Leave notes that they could had figured it out when I left instead they had me listen to the confusion and they asked if I could bring I second specimen I declined. During check out the Lab manager came out and had more comments about me and again another bad attitude luckly there was no one in the waiting room to hear her bad treatment. I will escalate this higher than the Manager I just feel its unexceptable behavior for a Medical Facility."

"If I had only come to read the reviews first! Absolutely disgusting service, not only by the front desk but also by the supervisor and at this point also the provider Angela Junge! Not only was I allowed to schedule the appointment online 5 days before they also sent me a cost estimate and the e check in which I completed. Only to call me 1 hour before I had to be there to tell me they couldn’t see me because I was new to that office! Which I had seen this provider before, the appointment time was already reserved for me (1 hour away) and I was paying for this out of pocket! I really liked Angie, I wanted to see her specifically because she seemed like she cared, she listened to me, but this definitely made me change the opinion I had about her. No compassion at all knowing a patient really needed care and nothing! Then they’re saying they can’t see me because I’m established at another Baylor clinic?! Ok, first the other clinic will not give me an appointment because they don’t have any providers and they’re backed up for months and second why would I not be able to see different doctors at different Baylor clinics? On top of all that I’m paying for this out of pocket!!!!! They act like I was expecting them to see me for free or something. Very disappointed Angie I thought you cared about your patients."