Model Home Furnishings Frisco

"Extremely Disappointing Experience - 1 Star I recently had the unfortunate experience of dealing with Model Home Furnishings Frisco, and I must say it has been nothing short of a nightmare. I feel compelled to share my dissatisfaction with the hope that others can avoid the same ordeal. Firstly, the delivery of my furniture was a disaster. Upon arrival, I discovered that a significant portion of the items were damaged. It's evident that the company lacks proper quality control measures, as the extent of the damage was unacceptable. The furniture, which I had eagerly anticipated, now sits in my home as a constant reminder of the disappointment I endured. Most of the furniture comes from India and is up to the manufactures discretion to fix upon delivery. Moving from California we spent $40,000 for furniture. The bar stools we received were damaged. The 10,000.00 custom couch came incomplete and now our 2,500 bedroom dressers are inoperable. I was shocked to discover that we would have to pay to fix the issue which is estimated an additional $300.00. Let me also add this furniture is less than a year old. The wait times were equally frustrating. I understand that delays can occur, but the excessive waiting period I experienced was beyond reasonable. It felt like an eternity between placing my order and finally receiving the damaged goods. The lack of communication and transparency regarding these delays only added to my frustration. In the waiting period I would have to initiate calls/emails to the store requesting updates which is unacceptable. Moreover, the customer service I encountered was abysmal. Attempts to seek assistance or resolution for the recent damages were met with indifference and unhelpfulness. It was as if the company had no regard for customer satisfaction. Dealing with their support team left me feeling more exasperated than before, as my concerns were dismissed rather than addressed. In summary, I strongly advise against choosing Model Home Furnishings for your furniture needs. The combination of damaged goods, extended wait times, and deplorable customer service make it an experience I wouldn't wish upon anyone. Save yourself the trouble and look elsewhere for a company that values its customers and their hard-earned money."

"I had the best shopping experience that I've had in a very long time and I design homes for a living so I shop ALOT! The showroom is stunning, the sales people are incredible to work with...it didn't feel like work on my part, and everyone knew their stuff so I was able to speed through my wishlist in no time. I will absolutely be shopping here because I don't get anywhere close to the same experience anywhere else. Can't wait to go back and get inspired all over again. What a fantastic local find!"

"Appalled by the after sales customer care or lack there of and I would attribute it management for lack of training their staff. As this staff was willing to lose a long standing customer. When we made our purchase we were informed all items were available and we could expect delivery earlier than the six week lead time. When the six weeks had passed we called in only to learn to our surprise there is a delay in one of the item! Called again after the second lead time had passed and learned once again that there was a further delay! At which I asked to deliver items that were ready, they said there would be additional freight if they split delivery at which I disputed and that’s when the rep started reading out the terms of the contract and reminding me of what I had signed up for which I thought was truly uncalled for! So should I been disputing that the sale made was fraudulent as we were informed and assured all items were available at the time of sale? I wasn’t even canceling the order or asking for refund but stating it seemed unfair to charge us delivery again for delays when we had been informed all items were available and would be delivered earlier than expected."

"The storefront is a little tricky to find, it is nestled into a warehouse office park. But as soon as you open the door, you are greeted with a completely transformed environment. The showroom is really beautiful. I liked the different setup of vignettes around, beautifully designed and curated. Fabulous art pieces and furniture that is tasteful and moderately priced. Several of the employees reached out to help while I was there, very friendly and engaging. I thoroughly enjoyed visiting and have source pieces for several upcoming projects! ⭐⭐⭐⭐⭐"

"OhhhEmmmmGeeeee!!!!!! I am so in love with this place! They have the most beautiful home decor and furniture. I just got these chairs today and they were a perfect fit for my new place! Everyone was so nice and helpful. I’m looking forward to using them for my new bedroom sets. ❤️"