Ashley Store

"Excellent experience, 5 star! I have been in the store several times and have always received nothing but quality service from Juan Martinez and Shasha Penn, they are the best. They both provide Professional yet personal service each time and make me feel like a valued customer. I highly recommend them and the store."

"I had a TERRIBLE experience after purchasing a bed from Ashley. The sales associate told me I had 30 days if I needed to make any changes on the furniture, and that was his selling point b/c I wasn't sure if the bed would fit right in my room in the first place. Turns out, that was a lie. Also, I called customer service, as sales associates told me they had no authority to help me in store, and I was told over the phone that it wouldn't be a problem to exchange my bed (with drawer) for the same bed (no drawer). He told me they'd call me tomorrow for scheduling. No one called me. I called back and was told my request to exchange was denied. I told them how I was sold on the 30 day window and how the scheduling call was all a lie. I was told a more senior manager would call me that day or the next, never heard from anyone. Ashley associates are all in it for the sale. I will never be buying from them and I will tell anyone else not to as well. They will tell you whatever they need to get the sale b/c you can't do anything "after the delivery drivers drive away from your house.""

"I had the pleasure of working with Korey at Ashley's Furniture Store in Frisco, Texas, and I couldn't be more impressed. Korey's knowledge and expertise were evident from the moment we began discussing furniture options. Not only was he patient in answering all of my questions, but he also went above and beyond to ensure I found exactly what I was looking for. Korey's professionalism and dedication to customer satisfaction are truly commendable. I will definitely be recommending him to all of my friends and family. Thank you, Korey, for providing such exceptional service!"

"I’ve been a repeat customer for 18 years. My last purchase was 2 sofas in 2019. Last November we heard the sofa crack and drop down when my son was sitting on it. I filed a claim with the protection plan but it was denied because they don’t cover the frame. So I decided to investigate to see what was going on internally since I have no other option and can’t use the sofa. Once I opened the bottom part, I see exactly what is wrong. They clearly damaged the support while building the sofa and just left it that way. So the sofa was 100% going to break it was just a matter of how long it would take for it to crack all the way down. I called the store and was told it would be $90 to have a technician look at it and $99/hour if they are able to fix it. Even though they sold me a sofa with a compromised frame, I’m responsible to pay for it, which it would end up costing more than what I originally paid. I’d highly recommend you take apart any furniture you buy from here and inspect it yourself (manufacturer warranty is 1 year) since they clearly don’t care about quality control, and the protection plan is a waste. ** I am still waiting to hear from a manager"

"Beau is the absolute MAN! Go in and just ask for him. He made sure that I was giving all my options and genuinely helped me pick out the product that fit my needs. We didn’t even squabble about price. He made sure everything could fit within my budget. Plus Al the manager is cool too!"