Zuri Modern Furniture

"Awful service I bought a chair an decided to cancel my order. I never received an email of confirmation that I bought it. I called back to cancel an got a run around that customer service will have to call me. Nothing of yet. I talk to my bank they cancel my card an are going to investigate. I do not like being lied to"

"Zuri is very bad in customer service, every one should raise a concern with BBB, we ordered out furniture like a month ago which is in stock, they mentioned that it will be delivered in 2 weeks but in realty I called them after a month and after 2 weeks of continuous follow up they are now saying they are missing Center piece and I won’t get my furniture until march or I can have that furniture with out Center piece. And when I asked for confirmation weather I will get the same shade for Center piece they say that they are not sure. I asked for a replacement in case if the shade is not the same. Customer rep mentioned that they have to get written confirmation from someone in Zuri, when asked for money refund since I have not got any delivery they say it might not be possible due to nature of sale I had. I didn’t even get the furniture Zuri seems to Give very tough time. I can confidently say they are not worth it and please stay away from Zuri if you want to have piece of mind. Very terrible customer service once you pay money. Sales rep was so nice when making a sale why can’t there be same behaviour post payment."

"Worst experience ever. Booked a couch in July 2023. It was suppose to be delivered in October. Zuri called and scheduled two times to deliver the couch and cancelled a few hours before delivery since the part was not available. We took off from work on a weekday just to realize the furniture will not be delivered. This happened on 2 different occasions. Absolutely worse experience with a supposedly good furniture store. Please save yourself the hassle and don’t ever buy furniture from here."

"Think twice before purchasing from Zuri. They will not stand behind there products. Very low quality for highly priced furniture. Purchased dining room table and 8 chairs. All the chairs are suffering from poor quality and workmanship. Packaging bubbles were used for inner padding. Faux leather material overstretched on framing causing material to crack and peel. I was only offered a small discount on the purchase of eight new chairs. My response was why would I ever purchase anything from you again. Still waiting over a month to hear back from management. Now your making excuses. Chairs were inspected by professional upholsterer. Material was overstretched. Still you have never replied to my email and phone calls. Lies and excuses. Very unprofessional response."

"I purchased their ENCORE leather couch. The quality is very poor inspite of the high prices. Do not purchase here. The customer support is good. They responded back to the email I sent but they are asking $474 just for the headrest which is very high. It has just been 18 months since I got this couch. My advice - do not buy please."