Kasa Legacy Town Center Plano

"The low-flow shower head is too low flow. Your competition give a higher volume of water. Tbh, this is a major let down. Also, there are no ports for plugging a usb cords. Every hotel has those these days. Naturally, I didn't bring my wall outlet cube and need to spend money to get one. I shouldn't have to spend additional money to bring your space up to current technology standards. Lastly, both sets of blinds are in states of disrepair that prohibit closing them fully. This is a light pollution as well a privacy issue. Overall, I like the place and location. The sound machine is a nice touch. But I am not sure if I'd pick this place a second time. The Home2 Suites down the road has competitive pricing, a decent shower, curtains, full kitchen, and includes breakfast. Just sayin'"

"Honestly.... This whole place is a disaster. They claim to offer parking... Good luck with that. Every spot within 4 blocks is occupied at any time. We had contractors working on top of our heads for the entire first 24 hours smoking pot right out in the open until we finally got moved to another building. They'd be nice apartments if they weren't so damn dirty. Stunk, disgusting floors, dirty dishes, expired coffee creamer, somebody had clearly been running something other than water through the Keurig as it was also DISGUSTING. Difficult to get service as it doesn't seem they have an office. You get automated responses to email requests for service. Extremely overcrowded. This towel is the result of just "towel mopping" the floors in the main areas. I'd genuinely hate to see what would turn up if a person actually cleaned in here."

"Excellent location, it's located in a nice Plano area, walking distance of the main business buildings and restaurants blocks. Reasonable price. The room is a suite/apartment, and includes a kitchen, a closet with a washer, drier and iron & iron table, a dinning and living area, tv, your own wifi, full size mirror, blackout curtain, nice bedroom and bathroom. The apartment was clean, nice, and quiet. The customer service from Kasa team was really excellent. It's all set for you before you arrive, it's easy to access Kasa if you need anything, and they are very responsive, kind and professional. You just follow the instructions the Kasa team provides you prior to your arrival to find and access your apartment. Make sure to know how to get to your particular building's address (e.g., Building B) in the detailed instructions provided by Kasa team, that can be a bit tricky, to find your specific building, rather than trying to get to the main address of the whole buildings complex, and remember these are private apartments, not a traditional hotel."

"First off, the customer service agents at Kasa are extremely responsive and are quick to mitigate as best they can. With that being said, there is only so much someone can feo remotely. My family and I needed to be out of our house for reconstruction and needed an apartment style space to accommodate us. If you have a family, do not stay at this Kasa location. The apartment community is more of a party scene for the young, single folk. The first two floors of the community (Building B) reek of marijuana. Even our first room smelled heavily of weed and cigarettes. Another two bedroom was not available and we were placed in a one bedroom. It didn’t smell like people had been smoking but the room was in extremely poor condition. Cracking in the sink area, tap holding the vents in place, and gnats everywhere! Kasa did refund a percentage of our stay, but there is no excuse for a managed apartment to be in such poor condition."

"When I first arrived my reservation was for a Studio. The Studio was not to me sanitary. There were stains on the couch and floor and it smelled like dog. I called assistance and the young lady, I can't remember her name, but she was working on March 15th at 4pm - 9pm. She was so nice and helpful, even when I wanted to cancel the reservation. She was not pushy, but understanding and was able to get my wife and I in an upgraded apt. That was really nice, comfortable and met our expectations. I really wish I could remember her name, because she worked quickly to get us settled into something suitable for our trip. Thanks Kasa for the memorable trip........ and you truly have a Jewel for an employee."