Holiday Inn Express & Suites Dallas-North Tollway (N Plano), an IHG Hotel 3101 Dallas Parkway, Plano, TX 75093

"Hold on to your valuables. When we realized that we had left my husband new all weather jacket, my blouse & husband shirt, we called as soon as we got home which was 6 hrs from time we left. Front desk checked lost & found. It was not there. We were told to talk to house cleaning manager. We called the next day and the house cleaning manager claimed we never left it and was very hateful. We talk to manager and he said he would look into it. After giving the manager plenty time to find our clothes, We called & he told us to report it to Plano police. We will!"

"The rooms were great. They were so big! The staff were friendly and answered all ours questions and attended to our needs. The breakfast was delicious and more than filling. Would definitely recommend this place. One thing I would add: the showers don’t have a fan, though this is a small price to pay for an excellent hotel."

"First room had crickets. Hotel staff were quick to move me to a new room. The new room was comfortable except for broken tile in the bathroom (floor). Bathroom exhaust fan needed filter replacement. Beds were comfortable. Good working station (desk, lamp, chair..) provided in every room. Hotel needs some renovations. Staff are professional and accommodating. Plenty of parking."

"The hotel could use some updating. The toilet seat was too small for the toilet. Sheets had stains on them. The housekeepers were talking very loud in the hallway & kept slamming the door with the latch in it. Wasn't getting any rest with that noise. Let the front desk know but it still continued. Reward members are supposed to be able to get a 2pm check out but that's not happening at this location. The manager was not very nice about it."

"Our room is very clean, but I do have a couple of concerns. First is they are not very sound resistant. There were people talking in the hall last night for over an hour and I understood every word. This was a problem because we needed to be up at 5:30am. Second there are loose tiles in room 206 in the floor. My daughter has some stability issues and we were concerned about the liability they pose. We are staying here to get images made at the hospital and to see a neurosurgeon, so I find this a bit haphazard when it comes to the guests. The toilet seat is too short for the long toilet and needs to be replaced with the appropriate size. The toilet is also too low. I am a short person and found the height and issue. My daughter with stability issues really had a problem with the height of the toilet. That being said. I appreciate the cleanliness of the room. The beds are comfortable, the AC works almost too well. The complimentary breakfast is very much appreciated. They even have gluten free options which my daughter highly appreciated. I enjoyed coffee, orange juice, toast with cream cheese and bacon. We arrived a bit early because we had to be at the hospital so early and we're still able to eat a little something. My daughter got a gluten free blueberry muffin, coffee and apple juice. The staff has been super friendly, and for those needing a longer stay, they have washer and dryers on the floors and soap for them down stairs in the lobby. I thought that was very useful information to know. Anyway, overall, a good stay."