Fairfield Inn & Suites by Marriott Houston The Woodlands 16850 Interstate 45, The Woodlands, TX 77384

"It was clean. It was quiet. It has breakfast it has everything nearby within walking distance. A Walmart superstore. And 2 convenience stores as soon as you wake out the door. I liked it. The ninja house keeping kept everything clean and organized in my room."

"I had a confirme reservation at this hotel. When I arrived to the front desk, around 10pm after a long working day, I was told that the hotel didn’t have any room available. Their explanations was that Marriott oversold the room and I was not granted a room. I didn’t get any help on finding another place. I had to get online myself and find another hotel. This has been the worst customer service that I have ever seen. I will not use Marriott as first option anymore. It is unfortunate since Bonvoy was always my preferred option for hotel reservations"

"I recently stayed at this hotel and found the overall experience to be positive, with a few drawbacks. The cleanliness of the hotel was commendable, and the customer service was exceptionally friendly and helpful. The staff went out of their way to assist, making for a pleasant atmosphere. However, there were a couple of issues that affected my stay. Firstly, the room was equipped with a minimal amount of shower gel, and disappointingly, there were no towels available. While this may seem like a minor inconvenience, it did impact the overall comfort of my stay. The primary concern, though, was the uncomfortable mattress. Unfortunately, it significantly affected my sleep quality, and I found it challenging to rest well. Despite these drawbacks, the positive aspects of the hotel, such as cleanliness and excellent customer service, should not be overlooked. With some attention to the issues raised, this hotel has the potential to offer a truly enjoyable and comfortable stay for guests."

"Low end Marriot property. Room was clean and comfortable. Need more updating. Shower water was semi hot. Biggest complaint is charging 12.00 per day for parking. The lot was never full. Not sure what the thought process is here other than to gouge customers for all they can. Also had a room next to us having a party with lots of kids. So many that a parent that walked out of the room with her child said "we are going home it's too loud and there are too many people in there"."

"Michelle goes beyond her job to make you feel welcome and take care of all your needs. She gets to know her clients and makes them feel like family. She is one of the two reasons we have recently stayed with them weekly. The second reason is Brittany in the dining area. She knows how much I love there croissants and when she sees me coming for breakfast if she doesn’t have any left she goes and fixes more. She is always so happy and friendly making my stay more pleasant. These two ladies need to be commended for a great job. It’s so hard to find people like them working these days."