Extended Stay SA 9735 Interstate 35 Frontage Road, San Antonio, TX 78233

"I don't know where to begin. From the bugs to the dirty room even the staff is horrible. I checked the reviews saw a few 5 star reviews so I thought I'll give it a shot. Druggie and homeless wandering around during the day. At night several people partying drinking and doing drugs all around a horrible place. After checking the 5 star reviews most of them are fake accounts with only 1 review probably created by the owner to bump his rating up. No way this is a 3 star hotel"

"I have nothing good to say about this hotel! The TV was completely busted and cracked in the first room we were assigned to. The front desk agent put us in the room next door, and that TV don’t work either! The fire alarm started beeping around 1 o’clock in the morning. We tried to call the front desk, but no answer! There was no one at the front desk all night or even first thing in the morning. Not to mention the roach that crawled on my sister’s shoulder! This was a horrible experience! Would not recommend at all!"

"My stay here recently my room was great the staff was very nice. Beautiful pool. Jason the maintenance guy was very friendly. He went out of his way to ask me if everything in my room was working properly. He told me that management was remodeling the property. He said they are diligently working to clean the hotel up and pest control is dealing with a small bug problem but assured me if I had any issues to let him know or to contact office staff he seemed to care about guests.The grounds were clean so you could tell he took pride in his work"

"If I could give this place 0 stars I would. My first night here I was perfectly fine and woke up with an arm full of bites. As well as my back. My husband went into office and explained to them it had to be bed bugs and when they came to our room they denied it was bedbugs and had an exterminator come minutes later to "inspect" my arm and say it's not bed bugs. I didn't have any of these bites before sleeping in this bed. Restroom is also really dirty. It reeks of urine and the bathtub is disgusting I put a towel down to step so I can take a shower that's how bad it was. Would NOT recommend unless your a fan of bites all over you. The smell of urine and loud people outside all night."

"The rooms aren't that bad especially for the price. There were cigarette holes in the bed comforter a strange smell coming from the AC unit and A few baby roaches scattering around in the bathroom and sink area but I've lived in worse so it didn't bother me like it might bother most people. I stayed there for 9 days and housekeeping didn't come to my room not even once. I had intended to stay a few more days but was told I had to check out due to the place being fully booked; however, I went online and there were rooms still available. I thought that was odd but whatever.for the price, Im not going to complain too much."