InTown Suites Extended Stay San Antonio TX - Airport

"Ms. LATOYA AND HER STAFF ARE VERY VERY PROFESSIONAL WITH AWESOME PEOPLE SKILLS. This place feels like home and I highly recommend this place to anyone who is needing an extended stay because the weekly price are within my budget."

"The staff is very professional and caring. The property is in very good shape. Every time I have an issue Latonia makes sure it is resolved. She seems to hold it althoghter knowing she has to be in all areas of the building including the front desk. I comend her with the amount of responsabilities she has to hold. Thank you for all you do."

"The manager at the San Pedro in town suites is racist , lazy ( never in the office) mean spirited . I lived there six months and watched her humiliate n evict people just because they wanted the sink fixed in their room. For me I could not get my mail ( I have filed federal criminal charges ) . On Thursday nov 30 at 6:45 pm while on the way I called , spoke to Latina to pick up my mail. She stated come by - the office closed at 7 pm . When I arrived the light was on and the door locked. A friend went and asked for my mail., she asked Latonya why she was playing games with me. I came to the office n was told I was evicted because I wanted my mail. I did nothing wrong. The next morning at 8 am Walter the maintenance man told me I was evicted n police would be called. I left. Latonya treats people with disrespect snd if they are Hispanic suddenly there is no room available. Is this really the kind of business you want to run? This is not personal this is fact ! I have 3 witnesses to what happened and there is a video unless she erased it. I have notified the post office of the federal crime. Also note this is not the first time my mail was returned even though Latonya knew I was living there. I also reported one of the cleaning ladies I noticed scoping out my room as if she was going to steal from me. I was told several times I could not be there when my room was being cleaned. I stood at the door with the door opened. When I reported this to Latonya her first reaction was “ is something missing” obviously she knew this woman is a thief. Someone else came to clean my room thereafter and Never kicked me out of my room to clean even though I continued to stay outside with the door open. I also want to note that on Thursday evening another gentleman- manager was going to give my friend my mail after she identified herself and told them I sent her. But Latonya stopped him n refused to give my mail . I was walking up and heard Latonya cussing my friend. When I entered the office to get my mail one of the women workers tried to block me then shoved me. I made a report but do not expect any changes because of people like Latonya who are allowed to abuse customers at will."

"The upgraded rooms are so much better than they were before. New mattresses made a huge difference. Little kitchenette is enough. I stay here on business every time, so grateful for the upgraded rooms. They do cost a little more and they're still small, but it's worth it. Service, etc is fine. Nothing exceptional, but no problems."