Candlewood Suites San Antonio Airport, an IHG Hotel

"Reserved a room three days prior and then received a call 5pm the day of my reservation to tell me the room was damaged. No help trying to get me into a other room or to help me with the inconvenience of them selling my room so someone else as I'm sure house keeping would have noted a issue when they cleaned in the morning not at 5pm the day of my reservation. Will not be using them again. Edit: offered me a one bed room when I needed two beds as I had two adult guests. Never offered an additional room so me and my guest would be comfortable."

"Everyone was extremely friendly. The room was so much bigger and more convenient for my self my mother and my son than we expected it to be we stayed four nights and didn’t feel cramped. The front desk was very attentive and had anything we requested right away. I would definitely stay there again. The beds were surprisingly very comfortable. The free laundry was a huge bonus. We intended to cook a lot more than we did but it was a perfect set up for what we needed."

"Sandra is nice and excellent customer service. I like the fact they let you register your car and cameras all over the hotel facility.. the rooms are OK clean! They have a kitchen in the room and a large study/work desk which is super helpful. They offer plates and cups for us to use but I prefer disposable WARNING: I could hear the upstairs neighbors so the walls are definitely too thin and can literally hear the next door neighbor which is a connecting room and is super horrible. It's very uncomfortable to sleep when your neighbors are blasting TV, I just had to switch rooms on our final night here."

"Room was great, roomy, clean and updated. I will definitely be back at that location when I visit San Antonio in the future. It is only 12 mins. away from the Riverwalk. You can hear the planes, but we sleep with a white noise maker so it wasn't an issue, we had a good night's sleep. Bed was comfortable and AC was cold. Only complaint is that you can hear other guests when they are walking through the halls, wasn't a deal breaker though."

"This hotel has not been updated in a long time, there was dirt on the floor from the previous tenant, the stove top didn't work, the top latch was broken off, the dishes were not clean and neither was the coffee pot. Overall it was unpleasant, I ended up leaving three days earlier than I booked because I couldn't stand it."