Best Western Medical Center North Inn & Suites Near Six Flags 4800 Woodstone Drive, San Antonio, TX 78230

"I came in to San Antonio for a business and really enjoyed staying here! The staff were all very friendly, my room was clean and comfortable. I was able to sleep well and woke up ready for ready to take on my business meeting."

"I LOVE this hotel. Great location and very, very easy to access. The rooms are very clean and well maintained. The breakfast is delicious and I encourage everyone to try a fresh Texas waffle! Hot, fresh coffee is always available. The staff is incredible. Latoya at the front desk is one of the nicest, kindest, most helpful and professional people I have dealt with in a really long time. I will stay there EVERY time I come to San Antonio."

"I never sleep well in hotels. I was shocked that I was able to sleep and wake up feeling refreshed each morning. The staff were chatty and pleasant. They welcomed me each time I walked in and wished me a good day when I left. I highly recommend this hotel! The only issue I had, which I never got around to telling the staff, was the shower. I never could figure out how to find a reasonable temperature. It was really hot or blazing hot. I love a hot shower but that was intense."

"I made a reservation with an option to pay when you stay. I arrived to San Antonio from Utah, 1400 miles away, I arrived around noon, I walked to the front desk and asked the lady who was there, can I take a look at the room to make sure it’s clean as we had an unpleasant experience earlier and I have my mother with me who is sick, therefore I would like to see the room first, and since I only reserved without paying up front, I wanted to check the room first. The lady at the front desk said that if I check the room then it’s mine, she also said that I can’t check the room and leave, and If I do cancel, she will still charge me the first night. I said is that on the hotel policy that if I check the room then I have to take it? She said, it’s her policy. Then I said that I am a customer and that I feel that she is making an issue for no reason. So I said then I would like to cancel, she said she will still charge me. So I said I shouldn’t be charged for something I didn’t receive. The whole situation seemed to be that the front desk lady just didn’t like me, maybe my skin color I don’t know. But I told her that I will get the refund a different way since I didn’t stay and it’s not fair. The lady was having a very unpleasant attitude, someone who is at a hotel from desk who doesn’t have the understanding of how to handle a customer, she was rude, unfortunately, and it’s very sad. Business matters should not be influenced by race, look or anything personal. I am very unhappy with this experience and wanted to share that so other customers like I have an expectation when they plan their stay. Another reason is, hoping that someone responsible at that hotel can investigate this and maybe offer additional training to that person or find another option. She said she is the manager, and if this is the case, then there is something seriously wrong. I hope that my opinion can be heard and proactive measures of improvement can take place."