Travelodge by Wyndham San Antonio Lackland AFB

"Normally I don't do reviews but this service was too good not to. I highly recommend staying here especially for small families or couples the service is amazing especially if you have the pleasure of speaking with Bobbi. She was able to get my situation handled and she gave me the best care. Absolutely amazing site! If you're passing by you should definitely stay here!"

"I don’t know what others are complaining about , you pay for what you get!! This place was better than others around there and for the price you couldn’t beat it. If people want the Hilton then they should fork out the funds to go, by all means no one is stopping you. I loved the service at front desk Bobbie was wonderful thanks for everything she was quick and precise even went out of her way to make sure my family was comfortable. And Jay he was at first what seemed to be rude, was me misunderstanding our cultural differences Then he was great he was a savior in the end. Again if you want something low budget and staff is friendly then travelodge is where to go. They are renovating right now can’t wait to stop by again on my way through hopefully they’re finished with the upgrades. So this is to be continued"

"This is by far the worst experience in my life! I had driven from Las Vegas NV on Thurs. Nov 23nd 2023, to Amarillo then was planning to continue on to see family in Galveston... I've already driven about 7 hours from Amarillo and felt tired so I booked a room here since it's still about 3.5 hours to Galveston. Upon arriving, there are numerous signs around the building about break ins, drugs, etc. I wouldn't have cared as again I was tired. The lady in the front desk took $58.00 plus $60 for deposit then handed me my kay... I drove around to my room and there were already a bunch of people in the parking lot in front of my door doing some kind of drugs, hanging out (I know cuz I can smell marijuana) I didn't get out of my car as I didn't feel safe... I went back to front desk and asked if I could probably have a different room that's away from the shady people. Lady then told me she has to call manager. Manager came out and rudely said "do you have a problem with people in the parking lot?" I tod him I just wanted somewhere quiet to rest and take a shower. We went back and forth and in the meantime the reception lady has my key as I've given it back....manager then said well, you already paid for the room so I said fine give me my key... both manager and front desk lady then disappeared, I waited for an hour and they are nowhere to be found... as it was already dark and I didn't feel safe, I got back in my car and continued driving. I contacted the property via email, booking dot com as I reserved it thru booking. And they never responded, took my money and refused to give it back... DO NOT STAY HERE! This place is dangerous and there's a few homeless people hanging out around the property and tons of drug transactions. BE CAREFUL BOOKING AND PAYING AHEAD AS THEY WILL NOT GIVE YOU YOUR MONEY BACK EVEN THOUGH YOU DIDN'T STAY IN THEIR HORRIBLE ROOM! now I have to wait until my bank dispute the charges for the room that I didn't even stay in plus the deposit... everyone here is rude and I'm pretty sure there's a bunch of illegal activities going on... THIS PLACE NEEDS TO BE REPORTED TO BBB and NEEDS TO BE SHUT DOWN!"

"DO NOT STAY HERE!I hate writing reviews. It feels like homework. But I feel that I have to warn others to pass this place up at all costs, and it will cost you. I am a Wyndham employee and room issues I can troubleshoot and basically deal with. It's the short supply of intelligence and customer service at this place that makes me write this review. Jay does not understand how his own corporate discount works, even though he claims to be the manager/owner. Jay is rude, and if you're rude back (because of how dare he), he puts his head in the sand refusing to answer the phone and plays victim. Allows his staff to be maliciously incompetent, for the sake of being petty. I pray that it's an act because no one should be as deliberately dense with as much conviction as this man has. I can't speak for the rest of the staff but Bobbie(?) and Jay are the absolute worst. They would not honor a reservation made with points because... reasons. And yet had the gall to check it in so that they can refuse to return said points. Also, they would not refund a paid reservation when I wanted to check out 2 days early because of the lack of said customer service, so I was forced to stick it out. They have YET to release my deposit and refuse to give me a receipt so that my job can reimburse me. Said that they legally can't do it. It's like they want to hold you and your money hostage while simultaneously making sure that you don't spend a dime with them ever again. I get it, but that's bad business. Jay, you're supposed to WANT repeat business. Not here, obviously. I have been a Wyndham employee and patron for almost a decade, and by far, this is the worst experience ever. Like if you're broke, just say that. I know this is lengthy, but just as a warning to others: Do not waste your hard earned money or points here. Your patronage will not be appreciated."

"READ ALL! Sketchy location, cops were there when we got there. Didn’t see roaches… but There was fresh blood stains on bed sheets and smoking holes. Bath tub was dirty. The AC DIDNT WORK NO SECURITY LOCK ON DOOR I got bumps of idk what after sleeping there. THEY DONT CLEAN, dirty floors dirty everything. Just feels dirty in there. And there wasn’t just one blood stain it was multiple. Bed lights don’t work. Sink clogs if on for longer than 30 seconds Good tv channels If y’all get new sheets and bed sets and someone that knows how to clean properly this place would be doing better."