Doubletree by Hilton San Antonio Northwest

"Very disappointing, I forgot in the room some new products that I bought on Walmart inside the drawer and 2 hours later my check out I call the receptionist to let them know and never call me back. They let the housekeeper stole my new products. Never will come back to this hotel. Never trust the housekeepers of this hotel they stole things."

"Super, Super, super, mega high hospitality found here. Congrats to the Front Desk to make things easier for the guest. Always smiling and lot of courtesy. Pasion is the key and you have it."

"Hotel was nice and clean. I have a complaint about the restaurant/ bar. Sasha gave us amazing service our first night. Great hospitality. We absolutely adore her! The second night was the worst experience. Kevin didn’t allow us to eat our food in the lobby when families were eating their takeout food there the night before. We had to bring our food up to our room instead of being able to eat with our family that is also staying at the same hotel, different room. When we told him that other people were eating there the night before his response was “well they shouldn’t have let them”. Also there was no sign around stating no outside food/drinks allowed. We were planning on drinking at the bar but that experience was just ruined it. Plus the table we were sitting at wasn’t a dining table on the restaurant side. It was more towards in the lobby. That “rule” of not being able to eat near the restaurant definitely has to go."

"Location is great, next to shops at Cantera and Six Flags; can even see their fireworks at night. My family stayed in 2 adjoining room; so happy they could accommodate us. Staff is very friendly and will go above and beyond. Rooms were very clean; remodeled in good taste."