Extended Stay America - Dallas - Lewisville 1900 Lakepointe Drive, Lewisville, TX 75057

"I have been in the same room for quite some time and have never had any problems with management or housekeeping. Nicki especially is awesome. I am taken care of with a smiling face and great customer service. Personally I’ve had a good experience. Keep up the great work"

"The staff here was incredible, professional & went out of their way to help me. The hotel was always clean and very well managed. I'll gladly stay here again if ever I'm back in Dallas. Thank you guys for everything!!!"

"Since there was no carpet, the soundproofing was very poor. The sound of people walking upstairs was very noisy. I asked the receptionist to change rooms because they didn’t want me to change rooms. I suspected he was cheating on me because there was no free room. However, I have to stay here for another month. There are many cockroaches in the room. If I could, I wouldn’t give it one star."

"During my recent stay at Extended Stay America in Lewisville, I had the pleasure of experiencing exceptional customer service, thanks to an outstanding associate named Whitney. Her dedication and professionalism truly made my stay more enjoyable and comfortable. From the moment I interacted with Whitney, it was evident that she takes pride in her work and genuinely cares about guest satisfaction. She consistently went above and beyond to ensure that any issues or requests were promptly addressed. When I expressed concerns about a roach infestation in my room, Whitney took immediate action, coordinating with housekeeping to thoroughly clean and sanitize the space. Moreover, Whitney's attention to detail extended to the little things that make a big difference. Every morning, she ensured that the coffee station was well-maintained, understanding the importance of fresh coffee to start the day right. Her proactive approach to guest needs and her unwavering professionalism truly set her apart. In addition to her exceptional service, Whitney exuded warmth and friendliness, creating a welcoming atmosphere for guests. Her positive attitude and willingness to assist made me feel valued as a guest, and I appreciated her genuine kindness throughout my stay. In summary, Whitney's exemplary customer service significantly enhanced my experience at Extended Stay America in Lewisville. I wholeheartedly commend her dedication, professionalism, and outstanding hospitality. She is truly an asset to the hotel, and I hope her commitment to excellence is recognized and celebrated by the management. If you're planning a stay at this location, rest assured that you'll be in excellent hands with Whitney."

"I’ve stayed here for almost a month, I’ve really enjoyed my stay. The location while in a pretty business central location, has another hotel next to it that caters to a very edgy type crowd. The staff are super friendly and helpful, special shout out to Valerey, Tiffeni, and Nikki. They are very courteous and polite, and will take of your needs. With that said, a little bit of manners will take you a long way, don’t be a karen and you’ll definitely enjoy your stay more. If you have any concerns, suggest to the staff a way to make it right, if it’s in their power it will be taken care of."