Holiday Inn Express & Suites El Paso Airport, an IHG Hotel

"Do not come here as a single woman. Very unsafe. A man in jeans and a dark blue hoodie just tried to walk into my hotel room. I had the safety lock on but somehow he had a room key! He closed and said “safety” and then lingered in the hallway. I called the front desk and the woman said she would see who was working up there and she hung up and never called back. I called again and she said with a short attitude that someone is working in a room and accidentally tried coming in. They sent up a new key. It was all so weird. Why was he lingering in the hall? Why isn’t he in uniform? It was weird."

"Really nice here, there is an industrial plant really close like literally right behind it, I felt like shocks a lot when I would touch my family or my clothes, maybe a lot of radiation, the breakfast was very good many options, there is a washer and dryer free of charge this was very convenient, they sell soap for a $1. At the desk- the rooms are a good size there is a microwave and refrigerator…. The mall is near and also the El Paso airport they have shuttle service starting at 7 am"

"Holiday Inn has a hospitality promise. Honor it. I asked for a toothbrush, and was told you don't offer. Take the hospitality promise sign out of your room then please. I went down for breakfast... also didn't have. "Cook didn't show up to work, but we have coffee". Offer shuttles to airport....but shuttle driver doesn't start work til 7am.... most flights leave earlier and require early check-in. I'm sure how you can see where this would be a problem if transportation is a must. Overall, just doesn't live up to the Holiday Inn Express standards, service or cleanliness wise (hair all over bathroom when we checked in. Teenage son refused to remove shoes in room). King rooms had an awkward lonely chair shoved in a corner of a space that used to have a small sofa (think Comfort Inn). I would stay here again, but would lower my expectations down to a 6....But atleast they always leave a light on for ya!"

"We were locked out of our room and outside side doors where we were forced to park both nights that we stayed.... Our heater didn't work in our reserved room, so we were given a different room at 1130pm. Not the most convenient stay with a child with disabilities."

"Breakfast is good. Rooms are clean with room cleaning every day which I liked. Staff is helpful and friendly. Had one guy that was starting fights and arguments with many different tenants but management was quick to respond and fire him. Pool and pool side is kept consistently clean. The only issue I have with the facility is, I’ve been here 3 weeks and there’s only 1 washer and 1 dryer for an entire hotel of 4 floors. All I have to say is good luck. I had to spend $30 at the local laundromat just to get my clothes washed. There’s only 1 machine (which is absolutely terrible at drying) which alone is a huge nightmare to get a turn in plus the added issue of people just leaving their laundry in the machines or the dryer. Yeah good luck. It’s frustrating when I’m 3 weeks I only got to use the machines once and someone moved my stuff so I have stuff missing which most like got mixed up in some else’s laundry. Super super frustrating"