Big Lots 6900 San Pedro Avenue, San Antonio, TX 78216

"My experience at this location was terrible. I went in to shop around and ended up in the furniture department on 10/17/23, and saw a couch that I really liked. I asked the floor associate for assistance because the couch didn’t have an advertising that showed the name of the couch or price. The associate ended up finding the flyer underneath the cushion… (great marketing)! However, it did not have dimensions. He told me that I could purchase the floor model with 10% off (without any information on the dimensions at this point) because they didn’t have any others in stock. Then he walked away to the computer to try and find more product information and came back and said he couldn’t find anything in the system for it. Then he told me if I went ahead and purchased it that same day he could call his manager to confirm if they could do 20% off instead. The person he called allowed the 20%… I would’ve taken it if the measurements were good. Then he told me he was going to the back to see if they had it in stock (after he said in the beginning that he knew they didn’t). While I was waiting for him to come back I went online and found the product information including size AND it was on sale online for $749 vs. what he wanted to sell it to me for at $1299 in store. So I waited for him to come back for 30-40 minutes and he NEVER came back. So I left because why not purchase it online for much cheaper and it’ll be brand new. I ended up placing the order online to have it delivered to my home on 12/22/23. This morning I received an email saying that my order was cancelled because big lots no longer has it in stock. I said okay… let me go back and get the floor display for the online price PLUS the 20% the associate honored. I went in and asked for a manager to help me in the furniture section. I started to explained to her what happened the previous day and she stopped me mid sentence and said “why didn’t you have a ruler to measure the couch yourself if you guys didn’t see the flyer on the couch”. I told her “excuse me? First and foremost I am the customer, your associate should’ve been the one to take measurements. Second my intentions going out shopping wasn’t to look for or purchase a couch, i’m not just carrying around a ruler with me everywhere I go. I have measurements of my space at home in my notes on my phone in case I do find a couch one day, but usually anywhere that i’ve gone they have that information displayed ON THE COUCH, not under it’s cushion.” She then goes on to say that she DIDN’T want to sell the display, and even if she did it she can only do 10% off… So what is it?? You’re refusing to sell it to me or if you do sell it you’ll do 10%…? I told her that the previous associate called his manager to verify selling the floor model to me AND sell with 20% off. She said he was wrong for telling me yes. If she was the manager… then who did the associate call to verify with his “manger” that he could sell it just the day before? I asked for the corporate number and she told me to “go online and find it”. I am waiting for the district manager to contact me within 48 hours. Until then if I could give this location NO stars believe me I would. 03/06/24 Update: I went in last Friday just to see if the couch was still there and it was, but this time for $1,599.00 LOL mind you one piece of the couch is $749.00 and the other $750… that’s $1499.00… How did it go UP $100 and this is the very last one? How is a store like this running if they cannot do MATH!!! As I was looking around the store I couldn’t believe that the “manager” Esmeralda is still there after I spoke with the district manager about her unprofessionalism. She even saw me and gave me a real nasty look. Seems like the district manager for this store doesn’t care what type of person runs the store. Still ZERO stars until they get new management in there and clean up the store. Nasty management, Nasty store!"

"It's just not a very clean or organized store. It doesn't help that you get bothered by all the people outside who want money from you and watch what you're putting in your car. Security, especially the younger kid, doesn't pay attention much."

"We had the pleasure of recieving assistance from Javier. He was very kind and helpful. He went above and beyond to make sure we were satisfied with our purchase."

"Can you guys please do something about the old man security guard? He's very creepy and pushy to women it seems. He followed me all over the store trying to talk to me! Followed me from the pet aisle. To the calendars. To the Christmas stuff. To the gardening stuff. I said "have a good day" and walked away from him multiple times. And still he did not get the hint. I didn't have any pockets or bags so I doubt he was keeping an eye on me as if I was going to steal anything... I guess then it would make sense to follow someone around. It made it impossible for me to even concentrate on what I wanted to get so I ended up just getting out of there ASAP. I was nervous about him following me outside because I didn't want him to see my car. I didn't see him but sure enough, he's WAITING OUTSIDE MY CAR TRYING TO TALK TO ME AGAIN. at that point I just didn't care anymore to give the "he's an old man just trying to make small talk" , that was the last straw, I no longer am going to pretend to be nice to someone i don't owe any time or attention to so I just shouted "leave me tf alone already !" When I got in my car. Unreal. I feel gross even just writing this. I love this store, the few times I've been here before, great selection and prices, but I sincerely do not feel comfortable returning to this location until something is done about this. Even if someone teaches him how to do his job accurately, because being suffocating and overbearing is the opposite of making anyone feel safe. The 3 stars is for the rest of the store, staff, and selection. Usually no problems there. But someone who is supposed to keep people safe shouldn't be making women feel unsafe. Full stop."

"Big lots has really upgraded this store's location. They now sell items from Target , Disney , Margaritaville and they even sell Broyhill furniture. The reason I'm giving this location a four is that the lighting towards the back isn't right. It flickers . Nonetheless, this is a clean location ,and it has clean restrooms. I didn't really see too many workers there , but the cashier was very friendly."